Summary
Overview
Work History
Education
Skills
Languages
Certification
Sports and hunting, camping, fishing.
Timeline
Generic

Trevor Smith

Security Guard
Fredericton,NB

Summary

Dynamic leader with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization. Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Completed Meter changer course with NB Power in 1994.

Extensive and up to date First Aid and Cpr courses.

Supervisor role from 2013 to 2022 upon retirement.

Owner operator of Freddy Beach Diner/Ginger Beef Company. Presently closed.

Security Guard with Overwatch Specialty Services (OSS) presently.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Security Guard

Overwatch Specialty Services
Fredericton, NB
2023.12 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Owner Operator

Freddy Beach Diner
03.2023 - 05.2024
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.

Supervisor Meter Services

NB Power
03.1990 - 07.2022
  • Trained, mentored and evaluated employees on service quality, knowledge and performance.
  • Investigated problems and discrepancies to resolve issues with renewals and member benefits delivery.
  • Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
  • Updated system information with customer and plan details, payments or other relevant information.
  • Responded to customer calls and emails to answer questions about products and services.
  • Answered member questions regarding enrollment, claims, benefits, referrals and pre-authorizations.
  • Completed in-depth research to answer more complex questions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness.
  • Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
  • Delivered functionality assistance via phone and online service platforms.
  • Completed training and worked effectively under high-pressure client services environments.

Manager

McDonald's Restaurant
05.1984 - 04.1988
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

High School Diploma -

Fredericton High School
Fredericton, NB
06.1987

Skills

  • Client Service
  • Hiring and Staffing
  • Staff Training
  • Verbal and Written Communication
  • Coaching and Mentoring
  • Customer Relations

Languages

English
Full Professional

Certification

First Aid/Cpr

Meter Changer Course

Management Development Certificate

Food Safety Training

Sports and hunting, camping, fishing.

Love the outdoors and enjoy being with nature. Hunting and fishing occasionally. Hockey is a passion although just watching now. Playing in a billiards league weekly.

Timeline

Security Guard

Overwatch Specialty Services
2023.12 - Current

Owner Operator

Freddy Beach Diner
03.2023 - 05.2024

Supervisor Meter Services

NB Power
03.1990 - 07.2022

Manager

McDonald's Restaurant
05.1984 - 04.1988

High School Diploma -

Fredericton High School

Similar Profiles

CREATE PROFILE
Trevor SmithSecurity Guard