Trevor Reinert
Kitimat,BC
Summary
Proven track record in enhancing territory sales and fostering client relationships at United Rentals, demonstrating exceptional problem-solving and relationship-building skills. Excelled in team leadership and customer service, significantly improving operational efficiency and customer satisfaction at Snow Valley Ford.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
United Rentals
03.2019 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Service Manager /Auto Parts Specialist
Snow Valley Ford
10.2013 - 03.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Automotive Detailer /Automotive Service Technician
Thornhill Motors
05.2006 - 10.2013
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Education
High School Diploma -
Mount Elizabeth Secondary School
Kitimat, BCParts & Warehousing Person 1 - Parts And Warehousing Foundation
Kwantlen Polytechnic University
Cloverdale, BC07.2015
Skills
Relationship Building
Motivated Team Player
Problem-Solving
Customer Service-Oriented
Team Leadership
Approachable
Analytical Thinking
Languages
English
Certification
- Aerial Boom Lift and Scissor Lift Operator Certification - through November 2026
- Rough Terrain and Counterbalance Forklift Operator Certification - through November 2026
- Fall Pro Certification - through May 2026
- Parts & Warehousing Person 1 - ITA
- Class 5 British Columbia Drivers License
Timeline
Outside Sales Representative
United Rentals
03.2019 - Current
Service Manager /Auto Parts Specialist
Snow Valley Ford
10.2013 - 03.2019
Automotive Detailer /Automotive Service Technician
Thornhill Motors
05.2006 - 10.2013
High School Diploma -
Mount Elizabeth Secondary School
Parts & Warehousing Person 1 - Parts And Warehousing Foundation
Kwantlen Polytechnic University
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