Trevor Paulsen
Temecula
Summary
An Experienced professional with a strong background in excellent problem-solving skills, allowing for successful completion of projects within given timelines. Strong communication abilities, both verbal and written, along with a collaborative mindset to foster productive relationships with team members and customers. Seeking to enlarge my talents and experience to contribute to a dynamic company focused on growth and innovation.
Overview
10
10
years of professional experience
Work History
Service Advisor / Parts Advisor
Clairemont Equipment Rentals
11.2024 - Current
- Developed and implemented process improvements that streamlined service operations and enhanced customer satisfaction.
- Maintained high customer satisfaction standards to meet or exceed monthly target goals.
- Conducted thorough machine inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
Parts Manager
Miramar Bobcat LLC.
06.2022 - 11.2024
- Developing and maintaining positive working relationships with vendors.
- Organized and monitored inventory level of parts, tools, and supplies.
- Prepared documents for ordering parts, supplies, and tools.
- Maintained records of all orders placed, received, and shipped.
- Ensured accuracy in order processing and invoicing procedures.
- Provided technical advice on the selection of replacement parts sold to customer.
- Daily cycle counts to insure inventory levels were in good standings.
- Resolved customer inquiries related to part availability or quality issues.
- Training of new parts people on how to be efficient as well as find the correct parts.
- Running stock orders twice a week, eight times a month to insure all necessary parts are in stock.
- Investigated discrepancies between physical inventories and records shown in the system.
- Maintained inventory accuracy by counting quantity on hand and reconciling discrepancies.
Parts Counter Associate
Advance Auto Parts
04.2021 - 08.2022
- Handling of customer needs associated with automotive parts.
- Handling of commerical accounts in the Riverside County area.
- Nightly stock order put away every night.
- Daily battery, stater, and alternator cores sent back to primary DC.
- Nightly cleaning to make sure store was ready for following working day.
- Counting of money to insure all registers were ready to go for next working day.
- End of day processing along with locking up store.
Parts Advisor
Holland RV Centers
08.2021 - 06.2022
- Provided exceptional customer service to customers by answering questions and addressing concerns they had about RV parts.
- Assisted in the receiving of all parts purchased from vendors.
- Processed payments from customers for purchased parts.
- Performed daily cycle counts to insure inventory was true and correct.
- Assisted technicians in locating hard-to-find parts during repair jobs.
Assistant Operations Manager
Kirra Construction
06.2015 - 04.2021
- Researching of all necessary needs of parts and all other things needed for their Heavy Equipment.
- Assessing the needs of field foreman in the field when they needed things brought to jobsites.
- Daily scheduling of truck driver to insure all foreman had what they needed delivered daily.
- Making sure that daily time cards were signed and sent into office manager daily.
- Performed routine inspections of heavy equipment, supplies, and inventory as needed.
- Formed and sustained strategic relationships with multiple vendors.
Education
High School Diploma -
Great Oak High School
Temecula, CA06.2015
Skills
- Leadership
- Inventory Management
- Problem-Solving
- Communication
- Teamwork
- Creative
- CDK Software
- Decision Making
- Customer Relations
- Strong work ethic
- Attention to detail
- Service scheduling
- Team collaboration
- Data entry
Timeline
Service Advisor / Parts Advisor
Clairemont Equipment Rentals
11.2024 - Current
Parts Manager
Miramar Bobcat LLC.
06.2022 - 11.2024
Parts Advisor
Holland RV Centers
08.2021 - 06.2022
Parts Counter Associate
Advance Auto Parts
04.2021 - 08.2022
Assistant Operations Manager
Kirra Construction
06.2015 - 04.2021
High School Diploma -
Great Oak High School