Trevor Mutavati
Calgary
Summary
Supply chain professional with Bachelor’s degree from the University of Manitoba and years of project leading, implementation and change management experience. Possesses strong analytical, critical thinking and problem-solving skills and am effective at dealing with individuals and teams in fast-paced environments. Over the years, been exposed to high-level report writing, research and evaluation design as well as team leading responsibilities and KPI analysis.
Overview
8
8
years of professional experience
Work History
Business Analyst
Bison Transport
04.2023 - Current
- Developed business plans, determine Key Performance Indicators (KPI) and coordinated the measurement results and Return On Investment
- Analyzed qualitative and quantitative data to uncover competition and industry information to drive the business revenue
- Gathered information, analyzed new products and services, and coordinated training sessions and change management within different departments.
- Conducted evaluation of organization's workflows, implemented process improvements on Microsoft SharePoint to optimize internal processes and to determine cost drivers in processes
- Worked with stakeholders to design the roadmap and measure production values ensuring cost-efficient processes.
- Conducted business process analysis and identify critical issues and gaps for an established organizational process
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Operational Improvement Specialist
Bison Transport
04.2022 - 04.2023
- Developed new business requirements and co-ordinated project implementation for trucking and intermodal operations
- Evaluated existing business processes and formulated new processes and recommended improvements to all procedures and ensure optimal level of customer satisfaction at all times.
- Implemented new department procedures and ensured configuration of applications according to task list and user preference
- Identified gaps in business day to day operations and mapped out workflows to increase efficiency for Dispatch/Customs/Customer Service and Planning departments
- Created manuals and provided training to all department members to use newly developed applications and programs and prepared all required reports for regular analysis whilst assuring compliance and keeping track of results/metrics/KPIs
- Validation and testing of new business programs and applications with Developer teams and other stakeholders to ensure successful launching Provided SME capacity on all Customs related projects
Customs Administrator
Bison Transport
07.2021 - 04.2022
- Execution of Customs Set-ups by creating electronic Manifests, setting up PARS & PAPS transactions, bond creation arrival & exportations and ensuring quality and compliance
- Clearance of In bond shipments and creation of Transportation and Entry bonds Assist Drivers, Operations personnel, Customs Administrators and Customs brokers with Customs related questions or concerns
- Monitored Borderline Worksheets to ensure Drivers with loads pending clearance are offered support/assistance to ensure there are no delays in crossing and clearance of in bond shipments
- Advanced Customs Process Knowledge with expertise in TMW eManifest module, US & Canada Customs eManifest Web portals and identification of exception orders.
- Liaised with Customs and Customs Brokers and troubleshooting customs issues with CBSA and CBP officers.
- Maintaining compliance protocols with Canada and USA border services and helped customers get freight across US/CANADA borders
Technical Support Specialist
Transcom Apple Support
09.2020 - 07.2021
- Walked individuals through basic troubleshooting tasks
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones for IOS and MacOS users
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
Supervisor
University of Manitoba Soccer League, University of Manitoba Recreation Services
01.2017 - 04.2020
- Enforced regulations and behavior codes and completed paperwork and reports as assistant supervisor and senior referee for Soccer and Basketball leagues at the University of Manitoba
- Explained rules, regulations and league guidelines to players and coaches and helped in training of new referees
- Executed high-pressure decisions and managed behavior of players and coaches
- Managed payments and registration of teams and players through league website and resolved disputes professionally with team captains
Student Research Assistant
University of Manitoba Economics Department
08.2019 - 02.2020
- Researched and calculated forecasts for interest rate projections and presented to Bank of Canada as a representative of the University of Manitoba
- Applied knowledge in mathematics, statistical analysis and forecasting to break down and utilize information
- Generated written reports on research findings for publication in professional journals on factors that have impacted previous interest rates
- Used Statistical software and programming to generate forecasts for various economic variables
- Improved data quality by meticulously reviewing and cleaning datasets before analysis.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, MB05.2020
Certified Associate in Project Management (CAPM)
Skills
- VSOP and User Manual creation
- Canada Customs and US customs import/export compliance expertise
- Project Management Certification
- Proficient in use of Microsoft Excel and statistical software
- Power BI expertise
- Efficiency in time management and multitasking
- SQL server proficient
- Compliance engagement
- Change management
- Data Analysis
References
- Aries Lee Marcial-Aswit, Fleet Manager, BISON TRANSPORT, 1001 SHERWIN ROAD, WINNIPEG, MB, 204-833-0189, amaswit@BISONTRANSPORT.COM
- Ishnoor Singh, Customs Specialist, Bison Transport, 1001 SHERWIN ROAD, WINNIPEG, MB, isingh@bisontransport.com
- Carlos Yepez, Department of Economics, University of Manitoba, Winnipeg, MB, 204.272.1517, Carlos.Yepez@umanitoba.ca
- VICTORIA MCDONALD, Supervisor, TRANSCOM WORLDWIDE, (+1) 404-234-3710
Timeline
Business Analyst
Bison Transport
04.2023 - Current
Operational Improvement Specialist
Bison Transport
04.2022 - 04.2023
Customs Administrator
Bison Transport
07.2021 - 04.2022
Technical Support Specialist
Transcom Apple Support
09.2020 - 07.2021
Student Research Assistant
University of Manitoba Economics Department
08.2019 - 02.2020
Supervisor
University of Manitoba Soccer League, University of Manitoba Recreation Services
01.2017 - 04.2020
Bachelor of Arts - Economics
University of Manitoba
Certified Associate in Project Management (CAPM)
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