TREVOR MITCHELL

Advanced Medical Support Assistant (AMSA) | 10/2023 to Current
Valor Healthcare – Escondido, CA

• Demonstrates ability to follow both oral and written instructions and directives provided by management.
• Actively requests and updates Veteran information via telephone and written correspondence as needed.
• Assists in the training and onboarding of new employees.
• Conducts assigned reviews and prepares reports related to Community Care activities.
• Provides accurate technical information and assistance concerning entitlement to Community Care (CITC) medical benefits, as well as relevant policies and procedures.
• Maintains and updates all required tracking logs, accurately entering data into individual tracking logs, VA systems, and third-party payor systems.
• Collaborates with internal and external vendors, as well as staff, to facilitate timely care for Veterans.
• Schedules appointments through the scheduling system and ensures accuracy of all appointment information.
• Adheres to VA procedures for obtaining medical records and documentation, ensuring proper scanning and daily clearing of fax/copier machines.
• Verifies that services performed match authorizations and scans records into computerized medical systems, meeting minimum weekly targets for scanned medical records.
• Maintains comprehensive spreadsheets and reports for productivity and performance tracking.
• Annotates in medical data systems to document proper follow-up when consults cannot meet all directives, guidelines, or policies.
• Uses appropriate correspondence, forms, letters, and reports as needed, ensuring accuracy in the review of authorizations, consult information, and scanned records.
• Demonstrates extensive knowledge and proficient use of all assigned computer programs.
• Coordinates with both medical providers and clinical staff to secure necessary medical data and facilitate approval/disapproval of non-VA outpatient care.
• Responds promptly to inquiries via direct and customer service phone and email lines.
• Participates in team huddles and meetings to effectively manage consults and shares pertinent information to ensure timely Veteran care through independent follow-up and team collaboration.

• Prepared samples for shipping and disposed of bodily fluids in proper containers.
• Processed patient specimens according to priority and documented results.
• Maintained documentation on tests performed in lab.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Trained new laboratory personnel to apply proper laboratory techniques and best practices.
• Developed and implemented new protocols to improve accuracy of laboratory results.
• Oversaw items in inventory and reordered before supplies diminished
• Managed over 70 plus Patients daily and provided excellent customer service.