Trevor Marney
Fredericton,Canada
Summary
Dynamic leader with a proven track record at Marcus Evans, where I excelled in team management and customer service, driving sales targets beyond 200%. Expert in policy development and project management, I thrive in high-stakes environments, ensuring customer satisfaction and effective conflict resolution. Skilled in IT operations and mentoring, I foster high-performing teams and deliver exceptional results.
Overview
25
25
years of professional experience
Work History
Home Maintenance for Elderly – Indoor and Outdoor
Self-Employed
Fredericton, Canada
07.2023 - Current
- Cleaning bathrooms, Mopping, sweeping and clear floors of debris, Waste disposal, Dusting, Sanitizing, Vacuuming, Carpet cleaning, Clean and polish/dust furniture and fixtures, windows, maintain cleaning equipment, wash walls windows and ceilings
- Full bathroom cleaning, laundry services, customer service with clientele and they do like to chat at times
- Also maintain the outdoor necessities like lawn care, trimming shrubs and preparation for winter for leaves, winters using clientele snowblower equipment or shoveling snow to clear walkways and driveway and salt areas for safety
- Some light maintenance work for certain clients related to painting, plumbing and overall maintenance
- Deep and weekly cleaning services depending on client or situation
Youth Support Worker
WFS Family Services
Fredericton, Canada
04.2022 - 07.2023
- Provided specialized support to First Nations youth, addressing emotional challenges as well as maintain the house, prepare meals for youth (some specific to diabetic clients) upkeep and cleaning of entire house that youth lived in and tried to structure their days to prepare them for the day-to-day life of being an adult to come
- Discuss issues, sometimes needing to deescalate situations as to not have to involve police but also know when to involve them
- Overall care and counselling to these high at-risk youth to give them a better chance of a better life
Customer Service Specialist
Accenture
Fredericton, Canada
07.2019 - 03.2020
- Company Overview: (Presto Transit Card System)
- Enhanced Presto card functionality by analyzing customer interactions
- Customer service focus for the Presto card issue resolution and technical support
- Used extensive background in customer service to troubleshooting methods
- (Presto Transit Card System)
PBR IV – Customer Service and Sales
CIBC/PC Financial
Fredericton, Canada
07.2008 - 03.2015
- Company Overview: (Now Simplíi Financial) Contact Center
- Exceeded sales targets by 200%, significantly contributing to revenue growth
- Performed credit assessments and risk evaluations, enhancing lending processes for both secured and unsecured lending products, and also basic products such as checking account savings accounts rsps, mortgages, high risk subprime lending, low risk secured lending for secured borrowing accounts and mortgages, starting calls with simply dealing with customer service issues while quickly scanning the past activity on accounts to customize the calls and assess sales process to help customers
- Resolved customer issues effectively
- (Now Simplíi Financial) Contact Center
Director of customer sales and service
Marcus Evans
Toronto, USA
09.1999 - 04.2008
- Started as an inside sales and service Rep in Toronto moving into management within a year to LA, then to San Diego as Director
- Customer sales and service, consistently exceeding targets
- Mentored upcoming managers, fostering a supportive and high-performing work environment and a highly competitive environment within the office
- Also worked as the it manager for a satellite sales office in San Diego, as we were approximately 90 staff that I oversaw with flight managers, and working with Fortune 1000 CEOs, CFOs, CIOs, CMOs, and other top level Executives from vice president and up
- I also worked on simple conferences for management such as the managers of it or HR
- Also worked in the HR sector and HR within my own office
- I was responsible for all hiring, firing, training, and management of my managers and their staff
Education
Mortgage Specialist I & II and Mortgage Underwriting Basics -
CIBC
Fredericton, NB, Canada12.2008
Kellogg Business Management - Project Management I & II
Kellogg of Business Management
Chicago12.2004
Psychology School of Selling -
Forsgren and Associates
Chicago07.2002
Psychology -
University of New Brunswick
Fredericton01.1997
Skills
- Team Management in Sales
- Customer Service Expertise
- Policy and Procedure Development
- Project Management
- Effective Resource Management
- Attention to Detail
- Critical Thinking Skills
- Customer Satisfaction Improvement
- Effective Conflict Resolution
- IT Operations Supervision
- Office Management and Mentoring Skills
- Crisis Resolution Expertise
- Planning
- Expert sales experience
- Advanced Technical Proficiency
- Human Resource Responsibilities
- Payroll
- Employee Recruitment
- Training and Development
- General labor
- Kitchen Operations Management
- Dishwashing
- Line cook
- Gas attendant
- Video rental
- Emotional companionship
- Client documentation
- Attention to detail
- Housekeeping
Volunteer Experience
Cafeteria Cook, Village of Hope, Tracy, NB, Cooked for 20 men at addictions center, Prepared meals for gatherings of 70
References
References available upon request.
Timeline
Home Maintenance for Elderly – Indoor and Outdoor
Self-Employed
07.2023 - Current
Youth Support Worker
WFS Family Services
04.2022 - 07.2023
Customer Service Specialist
Accenture
07.2019 - 03.2020
PBR IV – Customer Service and Sales
CIBC/PC Financial
07.2008 - 03.2015
Director of customer sales and service
Marcus Evans
09.1999 - 04.2008
Mortgage Specialist I & II and Mortgage Underwriting Basics -
CIBC
Kellogg Business Management - Project Management I & II
Kellogg of Business Management
Psychology School of Selling -
Forsgren and Associates
Psychology -
University of New Brunswick
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