Trevor K Matiza
Montréal,Canada
Summary
Results-driven Accounting Receivable Analyst with vast years of experience in finance and customer service. Proven track record of developing strong internal and external relationships, with expertise in account management, order entry, and cash handling.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Receivable Analyst
SharkNinja
Montréal, Canada
04.2022 - Current
- Managed and analyzed accounts receivable for prominent Canadian retailers, including Canadian Tire, Rona, and TD Synnex, as well as American retailers, including Macy's, Ultra, HSN, and Ace Hardware.
- Ensured accurate and timely processing of receivables, resolved discrepancies, and provided financial reporting and analysis.
- Conducted chargeback analysis, identified root causes, and disputed invalid chargebacks to minimize revenue loss.
- Collaborated with internal stakeholders, including sales, customer service, and logistics teams, to resolve receivables-related issues and improve overall process efficiency.
- Developed and maintained strong relationships with external clients, ensuring seamless communication and issue resolution.
- Provided insightful financial analysis and reporting to inform business decisions and drive process improvements.
Account Receivable & Payable Clerk
Weigh Pack Systems
Montréal, Canada
09.2021 - 05.2022
- Managed accounts receivable and payable, including payment processing, account reconciliations, and financial reporting.
- Communicated with customers and suppliers to resolve payment discrepancies and improve relationships.
- Processed incoming payments, applied credits, and maintained accurate records.
- Prepared and sent statements of accounts, consolidated invoices, and payment reminders to clients.
- Assisted with month-end closing processes, including journal entries and account reconciliations.
Collections Officer
National Credit Recovery
Montréal, Canada
06.2020 - 08.2021
- Called debtors to arrange payment plans, negotiated settlements, and processed payments.
- Sent emails and release letters to debtors, maintained accurate records, and updated accounts accordingly.
- Conducted skip tracing to locate debtors and update contact information.
- Collaborated with internal stakeholders to resolve complex accounts and improve overall collection efficiency.
Customer Service Representative
Teleperformance Canada
Montréal, Canada
02.2019 - 08.2021
- Handled high-volume inbound calls, taking orders, making payments, and resolving customer complaints.
- Promoted products, upsold, and cross-sold to customers, meeting or exceeding sales targets.
- Provided empathetic and professional customer service, ensuring customer satisfaction and loyalty.
Customer Service Associate
Kalahari Resorts Hotel and Convention Center
Pennsylvania, U.S.A.
11.2017 - 11.2018
- Provided customer service, taking inbound calls, making reservations, and solving complaints.
- Performed hospitality duties, including picking up and dropping off guests and parking VIP cars.
- Assisted with front desk operations, including check-in, check-out, and concierge services.
Restaurant General Manager
Ocean Basket
East London, South Africa
06.2013 - 11.2017
- Managed restaurant operations, including hiring, training, and supervising staff.
- Ensured excellent customer service and maintained high-quality food and service standards.
- Controlled inventory, managed budgets, and optimized profitability.
Education
Bachelor's Degree -
Skills
- Account Reconciliation
- Accounts Payable
- Account Management
- Order Entry
- Negotiation
- Forecasting
- Call Center
- Advanced Computer Skills
- B2B Sales
- Customer Service
- Computer Operation
- Sales
- Accounts reconciliation
- Chargeback analysis
- Financial reporting
- Payment processing
- Dispute resolution
- Customer relationship management
- Financial analysis
- Process improvement
- Problem solving
- Effective communication
- Microsoft Excel
- Accounting principles
- Debt collection
- General ledger
- Credit management
- Cash application
- Oracle financials
- Accounts receivable software
- Invoice processing
- Transaction recording
- Analytical reasoning
- Record reconciliation
- Reconciling accounts
- Certified financial consultant (CFC)
- Payment authorization
- Analytical thinking
Certification
Collection License, all Canadian provinces except Québec
References
Available upon request.
Languages
English, fluent, read and write
Timeline
Account Receivable Analyst
SharkNinja
04.2022 - Current
Account Receivable & Payable Clerk
Weigh Pack Systems
09.2021 - 05.2022
Collections Officer
National Credit Recovery
06.2020 - 08.2021
Customer Service Representative
Teleperformance Canada
02.2019 - 08.2021
Customer Service Associate
Kalahari Resorts Hotel and Convention Center
11.2017 - 11.2018
Restaurant General Manager
Ocean Basket
06.2013 - 11.2017