Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Sales and Service Advisor
City Chysler
06.2021 - 05.2024
Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
Utilized persuasive communication skills to successfully negotiate deals and close contracts.
Delivered exceptional customer service, resulting in increased repeat business and client referrals.
Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
Sales and Service Advisor
Jackson Dodge Chrysler Jeep
04.2018 - 05.2021
Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
Leveraged CRM tools effectively to track customer interactions, monitor progress towards goals, and maintain organized account records for seamless communication across teams.
Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
Sales Manager
The Bike Shop
11.2009 - 02.2018
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Service Technician
Paradise Bay Leisure
06.2007 - 11.2009
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Power Tong Oerator
Double L Power Tongs
04.2006 - 06.2007
Assisted in training junior operators on safe and efficient methods for handling various types of tongs used on the job site.
Improved overall rig performance by conducting regular inspections on tongs and associated equipment to detect potential issues early.
Consistently met or exceeded drilling performance goals, showcasing expertise in the handling of tongs and commitment to overall rig success.
Collaborated with supervisors and engineers to implement improved practices for optimal use of tongs in drilling operations.
Derrickhand
Akita Drilling
08.1996 - 04.2006
Maintained proper fluid levels in the mud pits, ensuring smooth operation throughout the drilling process.
Assisted in training new crew members, fostering a collaborative and efficient team environment.
Maintained and monitored mud pits and mud pumps during operations to detect unexplained pit level increases and decreases.
Optimized drilling processes through meticulous analysis of mud properties, making necessary adjustments as needed.