Trevor Downey
Belleville,ON
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Restaurant Store Manager
Redberry
Belleville, ON
01.2010 - Current
- Coordinated special events planning to increase revenue through private parties, corporate functions, or community gatherings.
- Optimized scheduling processes to balance staffing needs with labor costs while maintaining high service standards.
- Managed financial operations, including budgeting, forecasting, and P&L analysis for informed decisionmaking.
- Oversaw facility maintenance tasks for optimal restaurant appearance and functionality.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed staff schedules and maintained adequate coverage for all shifts.
Supervisor
Wendys Restaurant
Belleville, ON
10.2008 - 01.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Supervisor
Tim Hortons
Brighton, ON
06.1999 - 10.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Observed packing operations to verify conformance to specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
East Northumberland Secondary School
Brighton, ON06.2001
Skills
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- Developed strategic partnerships with local businesses or organizations for cross-promotional opportunities enhancing the restaurant''s visibility within the community
- Improved employee retention rates through effective recruitment, onboarding, and mentoring programs
- Established strong communication channels among team members for seamless coordination of front-of-house and back-of-house operations
- Organized staff meetings regularly ensuring open lines of communication addressing any concerns or ideas for continuous improvement of the restaurant''s operations
- Managed financial operations, including budgeting, forecasting, and P&L analysis for informed decisionmaking
- Streamlined inventory management for improved cost control and waste reduction
- Optimized scheduling processes to balance staffing needs with labor costs while maintaining high service standards
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers
- Cultivated a positive work culture that motivated employees to deliver exceptional customer service experiences consistently
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
- Team Leadership
- Customer Service Management
- Store operations
Languages
English
Native or Bilingual
Timeline
Restaurant Store Manager
Redberry
01.2010 - Current
Supervisor
Wendys Restaurant
10.2008 - 01.2010
Supervisor
Tim Hortons
06.1999 - 10.2008
High School Diploma -
East Northumberland Secondary School