Trevor Cheslock
Cantley,Quebec
Overview
8
8
years of professional experience
Work History
IT Manager (IT-04)
Hosting Services Branch - Shared Services Canada
09.2023 - Current
- Develops strategic business plans outlining needs for departmental information technology resources.
- Develops long-term strategies to grow department and resources.
- Evaluates emerging technologies to identify opportunities for innovation and improvement within the branch's IT landscape.
- Ensures clear communication between stakeholders by translating complex technical concepts into easily digestible terms.
- Streamlines processes by identifying redundancies and implementing necessary improvements.
- Leads process improvement initiatives that result in streamlined applications without sacrificing quality or performance standards.
- Generates reports to track performance, analyze trends and propose recommendations to senior management for transformation and continuous improvement.
Manager (AS-07)
IT & Reporting, Social Security Tribunal
02.2021 - 09.2023
- Managed a team of 18 direct reports ranging from Administrative Clerks to Senior Business Analysts
- Acted as the Director of Corporate Management as needed
- Organizational lead for the departmental Recourse Management Solution project to replace the existing case management solution ‘Atrium' and onboarding to the My Service Canada Account platform
- Organizational lead for implementing and developing Privacy Impact Assessments, Business Continuity Plans, Memorandum of Understandings and Service Level Agreements
- IT lead responsible for providing new innovative IT solutions to the SST and provide recommendations on new technologies for the Tribunal
- IT lead on various interdepartmental workgroups and meeting with internal stakeholder to provide business and IT insight
- Adjusted job assignments and schedules to keep pace with dynamic organization needs, factoring in processes, employee knowledge and organizational demands
- Controlled costs and optimized spending via restructuring of budgets and budget forecasting
- Cross-trained existing employees and evaluate employee's strengths and weaknesses to maximize team agility and performance.
Senior Systems Analyst (AS-05)
IT & Reporting, Social Security Tribunal
02.2018 - 02.2021
- Led the implementation of all Major, Minor, Small and Lite projects for the Social Security Tribunal
- Created in depth business and system requirements, schedules and timelines, costing documents and risk/benefit analysis for all projects
- Developed, designed and managed all Social Security Tribunal SharePoint sites to modernize and efficiently comply to IM standards
- Created dynamic reporting tools through SQL scripts and design business intelligence tools using both Cognos and Excel
- IT and Reporting Lead for all Social Security Tribunal Working Groups, including Legislative Change and Client Centric processes
- Provided suggestions and opinions to senior management as well as the Chair/Vice Chairs of the Social Security Tribunal to improve business processes and explore new IT solutions
- Acting Manager for the IT&R unit throughout the Summer of 2020, as well as various times the current manager is unavailable.
Systems Analyst (AS-03)
IT & Reporting, Social Security Tribunal
12.2015 - 02.2018
- Troubleshoot and resolve any issues that SST Staff as well as Tribunal Members have involving the case management software 'Atrium' quickly and effectively in both English and French
- Work alongside IITB to create and run SQL Scripts to gather information for reporting purposes as well as perform tasks in Atrium
- Create quarterly Atrium SQL reports to analyze common trends/issues and provide recommendations to senior management on how to improve user/software performance
- Work closely with Senior Business Analysts to create new workflows and requirements for future Atrium Case Management releases
- Work with senior management to create and update Deskbooks in the case management software 'Atrium'
- Deliver clear guidance to all employees of the Social Security Tribunal on how to proceed with certain processes revolving around the case management system 'Atrium'
- Train users on the Atrium fundamentals and specific workflows pertaining to their various tasks
- Manage different pages of Atrium Deskbooks and convert documents into HTML format while conforming to the CSS and JavaScript requirements
- Test new workflows in Atrium’s User Acceptance Testing server before a new release to ensure there will be no issues in Production.
Education
Social Sciences - New Media and Web Design
Cegep Heritage College
05.2011
Diploma -
Philemon Wright High School
06.2010
Skills
- Strong negotiation, conflict resolution, mediation and facilitation skills
- Strong interpersonal and leadership skills
- Bilingual (CCC)
- Advanced knowledge of Microsoft Office suite (Word , Excel, PowerPoint, Power BI, Access and Outlook )
- Advanced Knowledge of Adobe Suite (Photoshop, Illustrator, LiveCycle, Audition, Dreamweaver and Premier Pro)
- Advanced knowledge of SharePoint and Power Apps
- Strong problem solving and decision-making abilities
- Excellent time management skills and thrives under pressure
- Ability to communicate effectively in writing and orally
- Ability to work in faced paced and multi-task environments
- Reliable and goal oriented
- Creative and quick to learn
- Fluent in T-SQL, PL-SQL, HTML, CSS and JavaScript
- Proficient in C#, C and Python
Employment Goal
To lead and innovate in a senior management role within the Federal Government.
Official Languages
Bilingual (English and French)
CCC/CCC
Security Clearance
Secret
Volunteer Experience
- CTO (Chief Technology Officer) for the Rudaina Foundation, a non-profit canadian organization providing assistance to low income mothers and mothers-to-be
- CEO of Render Esports, a competitive gaming organization
- Designed 'Graffiti Free Ottawa' Logo used by Public Works and Ottawa Police for graffiti presentation in high schools
- Elected Philemon Wright High School President 2009-2010
- Main Actor in Anti-Graffiti video for the City of Ottawa (Public Works Department) to provide education and awareness for youth regarding consequences of graffiti vandalism
- YOUCAN Resolve It! 2007 National Conference Planning Committee
- Assisted in Organizing Sarah's Hope Benefit Concert to support youth in Africa
- Organized and participated in Local food drive for Philemon Wright High School
Training
- PL/SQL Programming
- Train The Trainer
- Conflict Resolution
- Cross Cultural Conflict Resolution
- Facilitation
- Mediation
- Negotiation
- Team Resiliency Training
- Sub Delegation (suite)
References
References available upon request
Hobbies and Interests
- Music- Creating Music, Song writing, Beatboxing, Performing, Recording
- Sports- Hockey, Football, Soccer, Basketball, Golf
- Media- Creating Videos, Creating Art Designs, Acting
Timeline
IT Manager (IT-04)
Hosting Services Branch - Shared Services Canada
09.2023 - Current
Manager (AS-07)
IT & Reporting, Social Security Tribunal
02.2021 - 09.2023
Senior Systems Analyst (AS-05)
IT & Reporting, Social Security Tribunal
02.2018 - 02.2021
Systems Analyst (AS-03)
IT & Reporting, Social Security Tribunal
12.2015 - 02.2018
Social Sciences - New Media and Web Design
Cegep Heritage College
Diploma -
Philemon Wright High School
Similar Profiles
Jennie RathwellJennie Rathwell
Senior Planning Advisor (AS-06) at Government of Canada – Public Services and Procurement Canada – Departmental Oversight Branch – Business planning and Management servicesSenior Planning Advisor (AS-06) at Government of Canada – Public Services and Procurement Canada – Departmental Oversight Branch – Business planning and Management services
Maria Carmena AlmamentoMaria Carmena Almamento
Finance Services Senior Analyst – Group FP&A Asia at QBE INSURANCE (Group Shared Services Limited Philippine Branch)Finance Services Senior Analyst – Group FP&A Asia at QBE INSURANCE (Group Shared Services Limited Philippine Branch)
Vanessa AgustinVanessa Agustin
DevOps Engineer at ING Business Shared Services B.V. Branch OfficeDevOps Engineer at ING Business Shared Services B.V. Branch Office
Gabrielle GildeaGabrielle Gildea
F.P. Investment and Retirement Planning at BMO Bank Of MontrealF.P. Investment and Retirement Planning at BMO Bank Of Montreal
François HalléFrançois Hallé
Controller and director of marketing at Les Enterprises François Jeffery IncController and director of marketing at Les Enterprises François Jeffery Inc