Trevor Bush
Kelowna,BC
Summary
Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient and accurate professional with 10+ years of the Automotive Service Industry.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
29
29
years of professional experience
Work History
Service Consultant
Dockside Marine Center
01.2017 - 10.2022
- Wrote service orders and updated schedules.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
Service Consultant
Banner Recreation And Marine
09.2013 - 11.2017
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested additional services to customers in order to meet upsell goals.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Examined service history and provided initial inspection of vehicle to identify issues.
Service Consultant
Inland Kenworth
07.2005 - 04.2009
- Provided information about service procedures and expected timelines.
- Discussed options with clients and determined appropriate plans.
- Documented payment details and personal information on customer accounts.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Manager
Nelson Ford Sales
03.2002 - 05.2005
Service Consultant
Shaw GMC Chevrolet Buick
01.1994 - 03.1998
Education
No Degree - Auto Mechanics Pre-Apprentice
Selkirk College
Nelson, BC06.1992
Skills
- Customer Data Confidentiality
- Sales Expertise
- Customer Relations
- Sales and Upselling
- Billing Procedures
- Staff Training
- Customer Service and Assistance
- Invoice Preparation and Processing
- Understanding Customer Needs
Timeline
Service Consultant
Dockside Marine Center
01.2017 - 10.2022
Service Consultant
Banner Recreation And Marine
09.2013 - 11.2017
Service Consultant
Inland Kenworth
07.2005 - 04.2009
Service Manager
Nelson Ford Sales
03.2002 - 05.2005
Service Consultant
Shaw GMC Chevrolet Buick
01.1994 - 03.1998
No Degree - Auto Mechanics Pre-Apprentice
Selkirk College
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