Trevor Allen

Experienced senior leader seeking new opportunities to leverage my extensive background in operational management, team development, and customer service excellence. With over 10 years of proven success in elevating brands and driving growth, I am dedicated to contributing to a dynamic organization’s continued success and innovation across multiple and diverse employment fields.

As a proud Aboriginal professional, I bring a unique perspective and commitment to diversity, inclusion, and cultural awareness in the workplace. I am a decisive planner and analytical problem solver, skilled in managing teams to achieve stringent objectives.

My personable and collaborative demeanor, coupled with polished communication skills, enables me to effectively resolve challenges by incorporating team feedback. Passionate about fostering an environment of excellence and innovation, I am eager to bring my expertise to a senior leadership role where I can drive strategic initiatives and achieve impactful results.

• Assistant General Manager, Township 7 Vineyards & Winery, Penticton & Langley, B.C., April 2014 to June 2024
• Food & Beverage Manager / Sommelier, Mission Hill Family Estate, West Kelowna, B.C., February 2012 to April 2014
• On-Premises Sales Consultant, Lifford Wine Agencies, Vancouver, B.C., March 2011 to February 2012
• Family Travel Expedition, Mexico, U.S.A. & Canada, Parent / Explorer / Traveler, February 2010 to December 2010
• Designer / Operating Partner / General Manager, The Iron Goat Pub & Grill, Canmore, Alberta, February 2007 to December 2009
• General Manager, Murrieta’s Bar & Grill, Canmore, Alberta, May 2003 to February 2007
• Department (Restaurant, Banquets) Manager, Fairmont Hotels, Banff & Lake Louise, Alberta, May 1994 to May 2003

Proficient in a wide range of computer applications and software essential for effective leadership and operational management. My expertise in these tools supports strategic planning, marketing, customer relations, and overall business efficiency.

• Office 365: Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, for efficient document creation, data analysis, presentations, and communication
• Commerce 7: Expertise in using this commerce platform to manage winery operations, including e-commerce, point of sale, and customer relationship management.
• Canva: Skilled in designing professional marketing materials, social media graphics, and presentations to enhance brand visibility and engagement.
• Mailchimp: Proficient in creating, managing, and analyzing email marketing campaigns to drive customer engagement and retention.
• Enolytics: Knowledgeable in using this data analytics platform to gather insights and make informed decisions for winery operations and marketing strategies.
• Various POS Software Systems: Familiar with a variety of point-of-sale system such as: Micros, Squirrel, Auphan, InfoGenesis, for managing restaurant operations, including sales tracking, inventory management, and customer resource management (CRM), reservations, web sales, and customer service.
• Open Table: Experience in utilizing this reservation management system to optimize restaurant seating, improve customer service, and enhance operational efficiency.
• RSVIP: Skilled in managing event registrations and guest lists to ensure seamless event execution and superior guest experiences.