Trevis De Silva
Medicine Hat,AB
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Box Office Specialist
CITY OF MEDICINE HAT
Medicine Hat
11.2023
- Demonstrated a strong commitment to customer satisfaction, consistently going beyond to ensure excellent service and maintain positive relationships
- Meticulously prepared daily deposit and account reconciliations for CO-OP Place and the ESPLANADE, displaying an elevated level of proficiency in accounting tasks and diligence
- Guided colleagues by helping with Software systems and daily operational aspects displaying leadership, mentoring, and collaboration.
Guest Services Attendant
CITY OF MEDICINE HAT
Medicine Hat
10.2022
- Demonstrated a strong commitment to customer satisfaction, consistently going beyond to ensure excellent service and maintain positive relationships
- Meticulously prepared daily deposit and account reconciliations for CO-OP Place and the ESPLANADE, displaying an elevated level of proficiency in accounting tasks and diligence
- Guided colleagues by helping with Software systems and daily operational aspects displaying leadership, mentoring, and collaboration.
Jewelry Consultant
SIGNET JEWELERS - PEOPLE'S
10.2022
- Effectively presented our product line, highlighting unique features and characteristics of Diamonds to help informed purchasing decisions and meet customer needs
- Possess expertise in selling Jewelry Protection plans and financing options through Flexiti as a value addition to customers
- Successfully optimized sales and enhanced customer acquisition but using the creatable platform to generate passive revenue.
Ticketing Coordinator
THE MEDICINE HAT MAVERICKS
05.2023 - 08.2023
- Elevated the customer experience by offering outstanding technical support for online ticketing, ensuring a seamless and positive user experience
- Demonstrated responsibility and efficiency through prompt website updates, contributing to the smooth operation and up-to-date content of the site
- Boosted participant engagement significantly by creating engaging raffle-related content, highlighting creativity, and understanding of audience interests
- Demonstrating responsibility and efficiency by preparing timely reports for the (AGLC).
Marketing & Ticketing Coordinator
THE MEDICINE HAT MAVERICKS
04.2022 - 08.2022
- Elevated the customer experience by offering outstanding technical support for online ticketing, ensuring a seamless and positive user experience
- Demonstrated responsibility and efficiency through prompt website updates, contributing to the smooth operation and up-to-date content of the site
- Boosted participant engagement significantly by creating engaging raffle-related content, highlighting creativity, and understanding of audience interests
- Demonstrating responsibility and efficiency by preparing timely reports for the (AGLC).
Wavetec Solutions
TWINERY - INNOVATIONS BY MAS | BUSINESS ENTREPRENEUR
07.2021 - 11.2021
- Developed branding and communication plans for the Wavetec and MAS Plus product range, demonstrating a strong understanding of the market and the ability to segment markets and position products
- Organized international events, including CES in Las Vegas and the ILF Conference in Denmark, enhancing product visibility and reaching a global audience
- Oversaw product development, and customer requests for samples and new products, displaying versatility and customer-centricity
- Actively managed supply chain planning, identifying at least two new sourcing partners every quarter to ensure continuous supply displaying my critical thinking skills in maintaining operational efficiency.
MAS Plus
TWINERY - INNOVATIONS BY MAS | BUSINESS ENTREPRENEUR
07.2020 - 06.2021
- Developed branding and communication plans for the Wavetec and MAS Plus product range, demonstrating a strong understanding of the market and the ability to segment markets and position products
- Organized international events, including CES in Las Vegas and the ILF Conference in Denmark, enhancing product visibility and reaching a global audience
- Oversaw product development, and customer requests for samples and new products, displaying versatility and customer-centricity
- Actively managed supply chain planning, identifying at least two new sourcing partners every quarter to ensure continuous supply displaying my critical thinking skills in maintaining operational efficiency.
Business Analyst
MAS INTIMATES PVT LTD
01.2018 - 06.2020
- Managed a US$ 10 million budget and 30-million-unit production capacity for Victoria's Sport, aligning production with sales revenue to meet set KPIs
- This displays the ability to optimize resources for maximum profitability
- Compiled strategy documents for leadership of Victoria's Secret Sport segment to be presented to the Vendor in the USA, demonstrating the ability to devise effective strategies that drive business success
- Committed to continuous improvement, by identifying where waste occurs and implementing ways to minimize it
- This highlights my proactive approach and dedication to excellence
- Constant Collaborating with production & planning teams, and suppliers to ensure delivery deadlines are met, displaying teamwork and forward-thinking ability.
Development Merchandiser
MAS INTIMATES PVT LTD
07.2016 - 12.2017
- Managed a US$ 10 million budget and 30-million-unit production capacity for Victoria's Sport, aligning production with sales revenue to meet set KPIs
- This displays the ability to optimize resources for maximum profitability
- Compiled strategy documents for leadership of Victoria's Secret Sport segment to be presented to the Vendor in the USA, demonstrating the ability to devise effective strategies that drive business success
- Committed to continuous improvement, by identifying where waste occurs and implementing ways to minimize it
- This highlights my proactive approach and dedication to excellence
- Constant Collaborating with production & planning teams, and suppliers to ensure delivery deadlines are met, displaying teamwork and forward-thinking ability.
Product Manager
JDC PRINTING TECHNOLOGIES PVT LTD
06.2015 - 12.2015
- Expanded the Digital Printing segment by focusing on out-of-province Small to Medium businesses, successfully meeting financial targets demonstrating my ability to drive business growth and achieve financial goals
- Directed marketing & technical teams to pursue customer excellence in technical and after-sales service to maintain a sustainable 'share of wallet' of newly acquired segments highlighting leadership, vision, and commitment to growth.
Sales Manager
361 DEGREES (PVT) LTD
09.2013 - 05.2015
- Expanded customer base through strategic acquisition and industry research, consistently meeting financial targets demonstrating the ability to drive business growth and achieve financial goals
- Led diverse marketing teams, fostering an innovative and inclusive work environment that encourages performance and creativity highlighting leadership skills and commitment to fostering innovation and inclusivity.
Account Manager
FREUDENBERG & VILENE INTERNATIONAL LANKA PVT LTD
01.2007 - 08.2013
- Led innovative marketing & sales campaigns for the non-woven segment, generating $200,000 from a single customer resulting in revenue growth and maintaining a Gross Profit of 35%
- Successfully organized customer engagement events and team events to build sustainable relationships and create high-performing teams
- Maintained beneficial relationships with Vendors such as GAP, M&S, Lands End, and Burberry to be the top contender for nominations
- Conducted technical training and support to staff and customers to enhance the proper use of the product.
Education
Diploma in Business Administration (B.A. Dip) in accounting -
Medicine Hat College
Postgraduate Diploma in Professional Marketing (UK) -
CIM | The Chartered Institute of Marketing
Technician Certificate | Automobile Engineering (UK) -
City & Guilds
Diploma in Customer Care Management DICCM (UK) -
London Business School
GCE (General Certificate of Education) | Advanced Level (High School Equivalent) -
S.Thomas' College, Mount Lavinia
GCE (General Certificate of Education) | Ordinary Level -
S.Thomas' College, Mount Lavinia
Skills
- Leadership
- Customer-Centric approach
- Strategic Thinking
- Analytical Skills
- Collaboration and teams
- Problem-solving
- Emotional Intelligence
- Conflict resolution
- Creativity
- Strong work ethics
- Customer Relations
- Expert Problem Solving
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Sage 50 Canadian Edition Certified Power User (Release 2020), Sage
- Sage 50 Canadian Edition Certified User - Payroll (Release 2019), Sage
- Microsoft Access, Pearson
- PowerPoint, Pearson
- Word, Pearson
- Excel 2016 Introductory, Pearson
Languages
English
Professional Working
Affiliations
- Chartered Institute of Marketing
Music, Singing, Playing Guitar, and Playing sports
singing since the age of 7 and later began singing classical music as a professional singer for various ensembles, quartets, and as a soloist.
Timeline
Box Office Specialist
CITY OF MEDICINE HAT
11.2023
Ticketing Coordinator
THE MEDICINE HAT MAVERICKS
05.2023 - 08.2023
Guest Services Attendant
CITY OF MEDICINE HAT
10.2022
Jewelry Consultant
SIGNET JEWELERS - PEOPLE'S
10.2022
Marketing & Ticketing Coordinator
THE MEDICINE HAT MAVERICKS
04.2022 - 08.2022
Wavetec Solutions
TWINERY - INNOVATIONS BY MAS | BUSINESS ENTREPRENEUR
07.2021 - 11.2021
MAS Plus
TWINERY - INNOVATIONS BY MAS | BUSINESS ENTREPRENEUR
07.2020 - 06.2021
Business Analyst
MAS INTIMATES PVT LTD
01.2018 - 06.2020
Development Merchandiser
MAS INTIMATES PVT LTD
07.2016 - 12.2017
Product Manager
JDC PRINTING TECHNOLOGIES PVT LTD
06.2015 - 12.2015
Sales Manager
361 DEGREES (PVT) LTD
09.2013 - 05.2015
Account Manager
FREUDENBERG & VILENE INTERNATIONAL LANKA PVT LTD
01.2007 - 08.2013
Diploma in Business Administration (B.A. Dip) in accounting -
Medicine Hat College
Postgraduate Diploma in Professional Marketing (UK) -
CIM | The Chartered Institute of Marketing
Technician Certificate | Automobile Engineering (UK) -
City & Guilds
Diploma in Customer Care Management DICCM (UK) -
London Business School
GCE (General Certificate of Education) | Advanced Level (High School Equivalent) -
S.Thomas' College, Mount Lavinia
GCE (General Certificate of Education) | Ordinary Level -
S.Thomas' College, Mount Lavinia