Treva Davis
Moreno Valley
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
26
26
years of professional experience
Work History
Medical Billing Extern
Advantage Ambulance Service
Riverside, CA
03.2026 - 05.2026
- Processed patient billing documentation efficiently and accurately for timely claims submission.
- Assisted in verifying insurance information to ensure correct billing procedures were followed.
- Collaborated with medical staff to resolve billing discrepancies and improve communication channels.
- Learned electronic health record systems for accurate data entry and management of patient accounts.
Reservation Manager
Uhaul Company
Moreno Valley, Ca
10.2021 - 12.2024
- Met personal/team sales targets and call handling quotas.
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
- Followed communication procedures, guidelines and policies.
- Reviewed or made changes to customer accounts.
- Researched answers or solutions as needed.
- Kept records of customer interactions, processed customer accounts and filed documents.
- Provided accurate, valid and complete information by using the proper methods/tools.
Assistant Manager
99 Cent Only Stores
Pasadena, Ca
03.2000 - 09.2021
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on policies, procedures, and customer service standards.
- Monitored inventory levels and coordinated restocking efforts to prevent shortages.
- Resolved customer inquiries and complaints, ensuring a positive shopping experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Laundry Attendant
LeReve Hotel
Pasadena, Ca
05.2021 - 10.2021
- Communicated clearly and positively with coworkers and management.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Handled currency and credit transactions quickly and accurately.
- Assisted management with inventory control and stock ordering.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved complaints promptly and professionally.
- Took initiative to find extra tasks when scheduled duties were completed.
- Generated sales leads.
- Identified and assessed customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provided accurate product information.
- Laundry attendant
- Folded laundry for hotel
- Occasionally would help housekeepers clean rooms
Assistant Store Manager
Dollar Tree
Highland Park, Ca
03.2017 - 11.2020
- Courteously greeted customers and efficiently processed transactions within busy, fast-paced retail environments.
- Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.
- Assisted with store stocking, floor-sets and opening/closing procedures.
- Recommended, selected, and helped locate or obtain merchandise to customers.
- Placed special orders to call other stores to find desired items.
- Put up signage regarding promotions, changes to store regulations, etc.
- Responded to service inquiries and coordinated resolutions with management and floor associates.
Bus Operator
Metropolitan Transportation Authorization
Los Angeles, Ca
06.2009 - 12.2014
- Followed communication procedures, guidelines and policies.
- Driving passengers around picking up and dropping them off at designated bus stops
Education
Graduated Diploma - General Education
Pasadena High School
Pasadena06-1998
Medical Billing - Billing
UEI College
Riverside, CA05-2026
Skills
- 10 years of Customer Service
- Assistant Manager
- POS
- Cash Handling
- Cashier
- Inventory Control
- Bus Driving
- Store Management
- Merchandising
- Computer Literacy
- Decision-making
- Team leadership
- Money handling
- Customer service
- Team building
- Customer rapport
Timeline
Medical Billing Extern
Advantage Ambulance Service
03.2026 - 05.2026
Reservation Manager
Uhaul Company
10.2021 - 12.2024
Laundry Attendant
LeReve Hotel
05.2021 - 10.2021
Assistant Store Manager
Dollar Tree
03.2017 - 11.2020
Bus Operator
Metropolitan Transportation Authorization
06.2009 - 12.2014
Assistant Manager
99 Cent Only Stores
03.2000 - 09.2021
Graduated Diploma - General Education
Pasadena High School
Medical Billing - Billing
UEI College