Tressy Alicia Iteka
Ottawa,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lumitel, Bujumbura
09.2020 - 07.2023
- Efficiently documented customer interactions, while using customer relationship management software.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Promoted a culture of continuous learning, providing ongoing training opportunities and resources for newly onboarded team members.
- Achieved and exceeded performance objectives, including response times and customer satisfaction rates
Call Center Customer Service Representative
Econet, Bujumbura
12.2018 - 07.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Identified sales opportunities and promoted the company's products and services
- Maintained in-depth knowledge of products and services to offer accurate and fast solutions to customers.
Education
High School Diploma -
Millenium International Academy
Bujumbura, Burundi08.2021
Skills
- Microsoft word
- Microsoft Excel
- Excellent interpersonal skills
- Excellent verbal and written communication skills
- Ability to manage high stress situations in a calm and efficient manner
- Competence in multitasking and time management
- Effective problem-solving skills
- Critical Thinking
- Product Knowledge
Additional Information
- Experienced Knowledge of call center software and tools
- Experienced Bilingual English/ French interactions with customers
- Experienced Strong orientation towards customer service
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Lumitel, Bujumbura
09.2020 - 07.2023
Call Center Customer Service Representative
Econet, Bujumbura
12.2018 - 07.2020
High School Diploma -
Millenium International Academy
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