Tressa Jones
Richmond
Summary
Dynamic Service Representative with extensive experience at the Social Security Administration, adept at Medicare processing and eligibility determination. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in appointment scheduling and record updating, consistently resolving complex inquiries and fostering strong customer relationships.
Overview
7
7
years of professional experience
Work History
Service Representative
Social Security Administration, SSA
San Francisco
10.2018 - Current
- Assist customers face-to-face with questions about Medicare and other Social Security benefits. Schedule appointments to apply for benefits. Process check payments, and handle requests for social security cards. Also responsible for answering phones.
- Answer questions, investigate situations, and help resolve issues related to retirement, disability, survivor, and Medicare insurance programs. Also, update records and determine eligibility for benefits.
Education
Bachelor of Science - Business
Liberty University
Lynchburg, VA05-2016
Associate of Science - Foundations In Business
University of Phoenix
Tempe, AZ09-2010
High School Diploma -
McClymond's High School
Oakland, CA06-1994
Skills
- Medicare processing
- Social Security benefits
- Appointment scheduling
- Eligibility determination
- Record updating
- Customer relationship management
- Customer service
- Phone communication
- Attention to detail
- Problem solving
References
References available upon request.
Timeline
Service Representative
Social Security Administration, SSA
10.2018 - Current
Bachelor of Science - Business
Liberty University
Associate of Science - Foundations In Business
University of Phoenix
High School Diploma -
McClymond's High School
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