Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tresor Rureshya

North York,ON

Summary

Experienced Customer Care Representative brings 3+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

5
5
years of professional experience

Work History

Customer Care Representati

Capital One
02.2021 - 02.2024
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Increased efficiency and team productivity by promoting operational best practices.

Walkway Member

Just For Snow
03.2019 - 02.2021


  • Removed snow from designated areas such as sidewalks, driveways, parking lots, and roads using snow shovels, snow blowers, plows, or other equipment.
  • Applied salt, sand, or other de-icing materials to surfaces to prevent slippery conditions and enhance traction
  • Monitored weather forecasts and staying alert to changing weather conditions to plan and execute snow removal activities accordingly.
  • Effectively communicated with supervisors, team members, and clients to coordinate snow removal activities and address any concerns or issues.


Education

Bachelor of Arts - Healthcare Management

Southern New Hampshire University
USA, NH
08.2018

Skills

  • Professional telephone demeanor
  • Customer Relations
  • Adaptability
  • Call center experience
  • Problem-solving aptitude
  • Report Preparation
  • Problem-solving abilities
  • Data Entry
  • Microsoft Office
  • Customer Relationship Management

Languages

English
Full Professional
French
Professional Working

Timeline

Customer Care Representati

Capital One
02.2021 - 02.2024

Walkway Member

Just For Snow
03.2019 - 02.2021

Bachelor of Arts - Healthcare Management

Southern New Hampshire University

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Tresor Rureshya