Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
Generic

Treshan Pitigala

Markham,Ontario

Summary

Process-driven, people-first communicator with experience in high-touch customer relationship management and fast-paced issue resolution. Strong at translating needs into clear next steps (requirements, handoffs, documentation) and maintaining consistent follow-up. Seeking to drive top-of-funnel growth as a BDR/SDR. Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.

Overview

3
3
years of professional experience

Work History

Customer Service

Emerald Hills Golf Course
Stouffville
01.2024 - 01.2025
  • Provided high-touch, consistent customer service to club members and guests, ensuring a premium experience and fostering positive, long-term relationships.
  • Effectively resolved immediate customer inquiries and service issues regarding course logistics and tee times, demonstrating quick thinking and problem-solving under pressure.
  • Facilitated connections among club members to enhance community engagement

Business Analyst Intern

Shavanna Inc
Markham, ON
01.2023 - 01.2024
  • Analyzed business processes to identify areas for improvement and efficiency.
  • Collaborated with cross-functional teams to gather requirements for projects.
  • Drafted business requirements specification (BRD) to define project scope for Workflow Management System.
  • Conducted market research to support strategic decision-making initiatives.

Student Analyst (Summer Student)

Shavanna Inc
Markham, ON
01.2022 - 01.2023
  • Supported project manager by drafting project charter and creating slide decks for multiple projects, enhancing project clarity and communication.

Education

Honours Bachelor of Science -

Wilfrid Laurier University
04-2026

Skills

  • Customer service skills
  • Customer experience
  • Customer-centric approach
  • Issue resolution
  • Conflict resolution
  • Client relations
  • Team collaboration
  • Documentation and structured handoffs
  • Sales support
  • Social media engagement
  • Effective communication
  • Exceptional communication
  • Relationship building
  • Problem identification
  • Persistence
  • Accountability
  • Community support

Affiliations

Laurier Auto Group (2022-2026)

Timeline

Customer Service

Emerald Hills Golf Course
01.2024 - 01.2025

Business Analyst Intern

Shavanna Inc
01.2023 - 01.2024

Student Analyst (Summer Student)

Shavanna Inc
01.2022 - 01.2023

Honours Bachelor of Science -

Wilfrid Laurier University
Treshan Pitigala