Trenton Cooper
Sacramento
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
6
6
years of professional experience
Work History
Service Technician
United Service Technologies
02.2025 - 10.2025
- Performed routine inspections and maintenance on various equipment types to ensure operational efficiency.
- Conducted on-site equipment repairs and troubleshooting, minimizing downtime for clients.
- Collaborated with team members to coordinate service schedules and improve response times.
- Maintained accurate records of service calls, repairs, and equipment status for effective follow-up.
- Read schematics to better understand electrical
- Perform preventive maintenance on mechanics
- Trained customers on proper equipment use and maintenance to foster long-term relationships.
- Utilized diagnostic tools to identify and resolve mechanical and electrical issues in equipment.
- Participated in safety training sessions to uphold compliance with industry regulations.
- Adapted to various work environments, demonstrating flexibility and problem-solving skills.
Route Sales Representative/Installer
Auto-Chlor System
03.2024 - 02.2025
- Attend morning meetings/briefings for information and stretches with the team
- Managed inventory levels to ensure adequate stock of cleaning products and equipment.
- Conducted daily route assessments to optimize delivery efficiency and customer satisfaction.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Commercial Kitchen Appliance Technician
Hobart Service
06.2023 - 12.2023
- Executed on-site diagnostics to identify malfunctions in commercial kitchen appliances, ensuring rapid resolution and minimizing operational downtime.
- Conducted scheduled preventive maintenance on equipment, extending appliance lifespan and enhancing overall performance.
- Communicated effectively with clients to understand their concerns and provided tailored solutions for appliance issues.
- Utilized advanced diagnostic tools to troubleshoot and repair mechanical and electrical failures in kitchen equipment.
- Developed comprehensive service reports detailing repairs and maintenance performed, facilitating better customer understanding.
- Trained kitchen staff on proper operation and maintenance of appliances to promote safety and efficiency.
- Collaborated with other technicians to share knowledge and best practices, improving team performance and support.
- Performed thorough safety checks on all equipment before and after service to comply with industry regulations.
- Provided detailed explanations of repair processes to clients, fostering transparency and trust in service delivery.
Customer Service Representative
Enterprise Rental Car
07.2022 - 04.2023
- Providing customers with the rental contract for the vehicle, reviewing rental contract, collecting signatures, and reviewing vehicle with customer paying close attention to detail vehicle before allowing customer to leave with vehicle
- Process payments & direct billing for business accounts
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Server
Cheesecake Factory
07.2021 - 07.2022
- Delivered exceptional dining experiences through attentive service and prompt food delivery.
- Maintained cleanliness and organization of the dining area to uphold health and safety standards.
- Effectively communicated menu options and daily specials to guests to enhance their dining experience.
- Handled customer inquiries and complaints with professionalism, ensuring satisfaction and repeat visits.
- Assisted in training new staff members on service protocols and menu details to ensure consistency.
- Monitored food quality and presentation before serving to guarantee high standards.
- Processed payments efficiently, including cash and credit transactions, minimizing wait times for guests.
- Executed daily opening and closing duties, ensuring all operational tasks were completed accurately.
Logistics
Tesla
11.2020 - 07.2021
- Coordinated daily logistics operations to ensure timely delivery of products and materials.
- Monitored inventory levels and conducted regular audits to maintain optimal stock availability.
- Utilized data analysis to identify trends and improve logistics performance metrics.
- Collaborated with cross-functional teams to resolve supply chain issues promptly.
- Executed transportation planning strategies to optimize routes and reduce shipping costs.
Autonomous Vehicle Trainer
Cruise
10.2019 - 05.2020
- Attend daily briefing to obtain assignment for the day
- Ability to cooperate and communicate effectively with different people every day
- Pass monthly audits to move up in rank of the operation
Education
No Degree - Aviation
Aviation Institute of Maintenance
Fremont, CA12.2022
High School Diploma -
Impact Academy
Hayward, CA06-2012
Skills
- Leadership
- Time Management
- Attention to detail
- Ability to multi-task
- Punctual and reliable
- Problem and issue resolution
- Power tool proficiency
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Troubleshooting skills
- Flexible and adaptable
- Welding
- Sheetmetaling
- Electricity
- Installation and repair
Timeline
Service Technician
United Service Technologies
02.2025 - 10.2025
Route Sales Representative/Installer
Auto-Chlor System
03.2024 - 02.2025
Commercial Kitchen Appliance Technician
Hobart Service
06.2023 - 12.2023
Customer Service Representative
Enterprise Rental Car
07.2022 - 04.2023
Server
Cheesecake Factory
07.2021 - 07.2022
Logistics
Tesla
11.2020 - 07.2021
Autonomous Vehicle Trainer
Cruise
10.2019 - 05.2020
No Degree - Aviation
Aviation Institute of Maintenance
High School Diploma -
Impact Academy