Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trent Tilbury

CALGARY,AB

Summary

Dynamic Systems Analyst with a proven track record at South Bow, excelling in system upgrades and user acceptance testing. Expert in technical writing and requirements gathering, I drive continuous improvement initiatives that enhance operational efficiency and foster collaboration across teams, ensuring successful project outcomes and user satisfaction.

Experienced business and systems analyst with 12 years of IT experience with emphasis in Supply Chain Management and Finance. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.

Overview

7
7
years of professional experience

Work History

Systems Analyst

South Bow
08.2024 - 07.2025
  • Analyzed system requirements to identify gaps and areas for improvement.
  • Assisted in documentation of technical specifications and user manuals.
  • Supported end-users by troubleshooting software and hardware issues promptly.
  • Collaborated with cross-functional teams to gather requirements for system enhancements.
  • Conducted testing on new systems to ensure functionality meets business needs.
  • Maintained accurate records of system changes and updates for compliance purposes.
  • Participated in training sessions to enhance knowledge of emerging technologies and tools.
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
  • Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
  • Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
  • Streamlined processes for improved productivity through thorough systems analysis and optimization.
  • Initiated process improvement initiatives that led to cost savings while maintaining high-quality output standards.

ERP Consultant

Cenovus Energy
12.2023 - 08.2024
  • Analyzed business processes to identify ERP system improvements.
  • Configured and customized ERP modules to enhance operational efficiency.
  • Collaborated with cross-functional teams to gather requirements for system upgrades.
  • Supported end-users by troubleshooting ERP-related issues effectively.
  • Assisted in documenting process flows and system specifications for compliance purposes.
  • Taught end users to navigate ERP system by developing and presenting training sessions.
  • Coordinated data conversion activities with internal and customer resources.
  • Integrated Plex, SAP, Oracle, Microsoft Dynamics and other ERP systems to connect with applications and data sources.
  • Coordinated data conversion with internal and customer resources.
  • Designed and developed custom reports for management, improving strategic decision-making capabilities.
  • Enhanced ERP system efficiency by implementing process improvements and customizations.
  • Conducted thorough testing before implementation, minimizing potential disruptions to daily operations during rollouts.

Senior Application Consultant

Kingston Midstream
01.2023 - 10.2023
  • Analyzed application performance to identify areas for improvement and enhance user experience.
  • Collaborated with cross-functional teams to develop and implement software solutions aligned with business needs.
  • Designed and executed testing procedures to ensure application functionality and reliability prior to deployment.
  • Provided expert guidance on software integration, troubleshooting issues, and optimizing workflows for clients.
  • Led project management efforts, coordinating timelines and deliverables for successful application launches.
  • Optimized application architecture by consistently reviewing code quality and implementing best practices.
  • Expedited issue resolution with clear communication between stakeholders, fostering strong relationships with clients and internal teams alike.
  • Advanced organizational objectives by participating in strategic planning sessions, offering insights on emerging trends in application consulting.
  • Achieved successful project delivery through effective risk management strategies, mitigating potential roadblocks early in the development process.

Project Coordinator/Business Analyst

Rogers Communications
02.2022 - 01.2023
  • Coordinated project schedules and timelines to ensure timely completion of deliverables.
  • Facilitated communication between stakeholders to align project objectives and expectations.
  • Managed project documentation, ensuring accuracy and accessibility for team members.
  • Implemented process improvements that enhanced workflow efficiency and reduced bottlenecks.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
  • Cultivated strong relationships with key project stakeholders through regular, transparent communication, securing their ongoing support and trust.
  • Fostered culture of continuous improvement by organizing regular review meetings, leading to identification and implementation of key process optimizations.

ERP Business Analyst

CNRL
08.2018 - 12.2021
  • Developed detailed functional specifications for customizations, contributing to seamless integration of new features into existing processes.
  • Supported change management initiatives by providing end-users with thorough documentation on new processes and procedures introduced with the ERP system upgrade.
  • Improved system efficiency with meticulous data validation, ensuring accurate information in the ERP system.
  • Created user guides and training materials to empower end-users with the knowledge required to navigate and utilize the ERP system effectively.
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Taught end users to navigate ERP system by developing and presenting training sessions.
  • Integrated Plex, SAP, Oracle, Microsoft Dynamics and other ERP systems to connect with applications and data sources.
  • Offered input for complex documents to support client-ready final versions.

Education

MBA - Finance

Colorado State
Grand Junction, CO

Skills

  • System upgrades
  • Contract management
  • User acceptance testing
  • Requirements gathering
  • API integration
  • Organizational change management
  • Technical writing
  • Technical analysis
  • Teamwork and collaboration
  • Continuous improvement

Timeline

Systems Analyst

South Bow
08.2024 - 07.2025

ERP Consultant

Cenovus Energy
12.2023 - 08.2024

Senior Application Consultant

Kingston Midstream
01.2023 - 10.2023

Project Coordinator/Business Analyst

Rogers Communications
02.2022 - 01.2023

ERP Business Analyst

CNRL
08.2018 - 12.2021

MBA - Finance

Colorado State

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