Trent MacPhail
5060 Rue Savoie, Trois-Rivieres,Quebec
Summary
Driven Professional | Solution-Oriented Worker | Customer-Focused Professional committed to fostering organizational success by leveraging effective coordination and a dedication to exceeding customer/employee needs. Demonstrated track record of delivering exceptional outcomes through comprehensive customer support, policy adherence, and collaborative team engagement.
Overview
8
8
years of professional experience
Work History
Teacher
Central Quebec School Board
Trois-Rivières, QC
09.2023 - Current
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Fostered and maintained strong relationships with students, parents, and educational staff.
- Tailored instructional approaches to individual student skill levels, resulting in enhanced learning outcomes.
Lead, Talent Support Operations
Shopify
01.2022 - 05.2023
- Supervised a team of 7-10 HR Coordinators, overseeing the documentation and communication of essential HR operations. Supported policy adherence and streamlined processing efficiency within the team.
- Collaborated daily with HRBPs and other diverse internal customers/stakeholders throughout Shopify to ensure their concerns, issues, and requests had immediate rectification.
- Contributed to employee onboarding and offboarding processes, ensuring a positive experience.
- Pioneered a cross-functional shadowing initiative to bridge communication gaps between stakeholders and team coordinators.
Lead, Revenue Operations & Commercial Enablement
Shopify
05.2021 - 01.2022
- Executed interdisciplinary, customer-centric projects aimed at driving merchant success and revenue growth.
- Partnered with key stakeholders to nurture and experiment with innovative ideas.
- Recorded, upheld, and conveyed updated processes and activities to the team, customers, and stakeholders.
- Championed project with Shopify Capital team which focused on gaining sales for merchants which in turn helped their Capital loan be paid back to Shopify (win/win). This project led to a full time team.
- Cultivated a culture of trust and recognition within a dynamic work environment, ensuring team members felt secure and valued.
Lead, Value Exploration
Shopify
09.2020 - 05.2021
- Led various projects focused on engaging merchants, collaborating extensively with diverse stakeholders to foster trust and relationships across multiple departments.
- Ensured alignment of leadership, stakeholders, and direct reports with project objectives, contributing to company and merchant success.
Proactive Success Project Specialist
Shopify
02.2019 - 09.2020
- Built and maintained merchant loyalty and advocacy by delivering insights and strategic recommendations throughout their lifecycle.
- Proactively drove adaptation of Shopify products in alignment with the merchant goals and needs.
- Utilized data to tell a story or recommend an action for both colleagues and merchants.
- Collaborated with various Product lines, Service lines, and other stakeholders throughout Shopify to ensure merchant challenges were optimized and heard.
Shopify for Startups Manager
Shopify
01.2018 - 02.2019
- Presented products and services to young merchants to meet their needs. Typically companies coming from Investors or programs like Kickstarter.
- Identified challenges early and implemented creative solutions to meet needs of merchant.
- Created successful strategies to develop and expand customer sales.
Customer Success
Shopify
01.2016 - 01.2018
- Served as the primary point of contact for merchants, offering support via email, chat, and phone channels.
- Assisted merchants in identifying optimal business plans tailored to their needs.
- Initiated proactive strategies to foster business growth and enhance merchant success.
- Leveraged available resources to address and resolve daily challenges inherent to online businesses, consistently exceeding expectations.
Education
Firefighter Level 1 & 2, Hazmat Awareness & Operations
Training Division Fire Academy
Crowley, Texas2016
B.A - Environmental Studies and Geography
Bishop’s University
Sherbrooke, QC2011
Skills
- Proficient in HRIS systems such as HelpDesk and Workday Adept at swiftly learning new software
- Proven expertise in building and nurturing positive relationships with colleagues, stakeholders, and customers
- Natural problem solver with a solutions-oriented mindset
- Exceptional communication skills, capable of simplifying complex concepts for diverse audiences
- Trustworthy and committed to handling confidential information with integrity
- Proficient in task prioritization based on importance
- Knowledgeable in Canadian and US employment law with experience in European countries
- Adaptive and agile in both work and social settings, thriving in dynamic environments
- Highly coachable with a history of excelling in fast-paced, team-driven scenarios
- A perpetual learner, open to new experiences and insights
Timeline
Teacher
Central Quebec School Board
09.2023 - Current
Lead, Talent Support Operations
Shopify
01.2022 - 05.2023
Lead, Revenue Operations & Commercial Enablement
Shopify
05.2021 - 01.2022
Lead, Value Exploration
Shopify
09.2020 - 05.2021
Proactive Success Project Specialist
Shopify
02.2019 - 09.2020
Shopify for Startups Manager
Shopify
01.2018 - 02.2019
Customer Success
Shopify
01.2016 - 01.2018
Firefighter Level 1 & 2, Hazmat Awareness & Operations
Training Division Fire Academy
B.A - Environmental Studies and Geography
Bishop’s University
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