Trent Gray
Sacramento,CA
Summary
Dedicated customer service professional with a proven track record of consistently delivering exceptional experiences and fostering positive team environments. Strong interpersonal skills enable rapport building with customers and colleagues. Demonstrated ability to effectively manage teams, delegate tasks, and drive results. Committed to maintaining a safe and efficient workplace through strict adherence to policies and procedures.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Greybar Electric
02.2022 - Current
- Act as a primary point of contact for customers, addressing inquiries, managing orders, and resolving issues with professionalism and efficiency.
- Maintain a high level of customer satisfaction by delivering timely and accurate responses.
- Increased average order value by 30% through effective upselling and cross-selling techniques.
- Proactively identify new business opportunities through targeted cold calling campaigns, strategic networking, effective marketing initiatives, and leveraging prospective database leads.
- Consult with businesses to supply accurate product and service information.
Store Manager
Marshall Retail Group
04.2021 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Rite Aid Pharmacy / Walgreens
04.2020 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Crew Member/Cashier
Trader Joe's
09.2011 - 05.2021
- Delivered exceptional customer service by assisting customers with purchases and product inquiries while efficiently managing checkout operations.
- Served as a section leader, responsible for inventory management, placing orders, and receiving shipments to ensure product availability and stock accuracy.
- Operated heavy machinery to handle large inventory loads safely and efficiently.
- Recognized for outstanding performance and reliability, earning a merit-based raise and being entrusted with managing multiple section orders.
Assistant Grocery Manager
Sprouts
08.2019 - 04.2020
- Led the grocery team in maintaining a clean and efficient shopping environment while ensuring high standards of customer service.
- Analyzed sales data to identify areas for improvement, increasing team productivity and overall store performance.
- Managed daily operations, including stock replenishment, pricing, and staff scheduling.
Education
General educational development -
Ygnacio Valley High School
Concord, CA06.2009
Skills
- Profit & Loss Management
- Store Management Experience
- Assistant Manager Experience
- Leadership
- Sales
- Supervision
- Customer Service
- Team Management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Inside Sales Representative
Greybar Electric
02.2022 - Current
Store Manager
Marshall Retail Group
04.2021 - 09.2022
Assistant Manager
Rite Aid Pharmacy / Walgreens
04.2020 - 09.2021
Assistant Grocery Manager
Sprouts
08.2019 - 04.2020
Crew Member/Cashier
Trader Joe's
09.2011 - 05.2021
General educational development -
Ygnacio Valley High School
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