Treneze Hackler

Provide travel and Defense Travel System (DTS) analysis, assistance, and training support to the Navy Expeditionary Combat Command (NECC), NECC Pacific (NECCPAC), and all subordinate commands when required.

Provide sound judgment and advice to travelers in accurately completing various Defense Travel System (DTS) travel-related documents, following internal and external policies and procedures.

• Provides travelers with points of contact and URLs necessary to complete various DTS travel, or related documents required to complete travel authorization and settlement vouchers, as addressed in applicable policies and procedures.
• Provides subject matter expertise and support to Approving Officials to identify and resolve travel authorization and settlement voucher processing problems encountered.
• Extracts various DTS reports to ensure airfare is ticketed, and documents are stamped "approved" before travelers' departure dates.
• Completes reports such as unsubmitted vouchers, departure, airline cancellations, approved status, and unused ticket reports.
• Obtains view-only access to the Citibank tool to verify that the correct travel card charges have been included when preparing settlement vouchers.
• Assists in answering travelers' questions regarding Joint Travel Regulations (JTR) policies as they relate to the claim of reimbursable travel costs.
• Provides hands-on assistance with deployment, redeployment authorizations, and settlement vouchers.
• Executes and supports Non-DTS Entry Agents (NDEAs) functions.
  
• Has the ability to work independently and professionally with military and civilian personnel.
• Understands Department of the Navy (DON) policies for protecting personally identifiable information (PII).
• Assist in answering travelers' questions regarding JTR policies and procedures as they pertain to the claiming of reimbursable expenses.

• Conducted the administration of DTS at the Non-DTS Entry Agent (NDEA)/RO organization level and assisted the AO with overall DTS administration for the Commander, Naval Air Forces (CNAF) squadron personnel at HSC-3.
• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Ensured the compliance of service members with the government travel card and its usage policies as a CITI Bank Agency Program Coordinator (APC).
• Primary point of contact for all personnel, and responsible for the following:
• Conducted briefings regarding the successful implementation and administration of DTS to the command chain and members, which include processes, proper policies, procedures, and regulations on travel-related expenses.
• Reviewed and submitted travel documents in the DTS program.
• Processed and completed command travel requests to generate authorizations in the Defense Travel System (DTS) for active duty personnel to go on official travel.
• Completed Defense Travel System accounts for new members of the command during their check-in process.
• Performed basic clerical duties such as answering the telephone, greeting members, and operating office equipment.
• Maintained office records and files.
• Governed and monitored daily, the government travel cards with the following actions:

Authorized reimbursable expenses related to government travel generated daily, weekly, and monthly reports through the CITI Bank and Defense Travel System.

Conducted the activation and deactivation of government travel cards for members of the command going to and returning from official travel.

Contributed to the success and organizational progress of the HSC-3 squadron saving the US Navy avoidable costs.

• Fulfilled clerical support for Commander Naval Air Forces (CNAF) Squadron Administrative Support Services which are as follows:
• Assisted with clerical duties such as answering telephone, greeted customers and operated office equipment.
• Answered questions regarding office procedures and policies.
• Maintained office files including distribution of all incoming and outgoing correspondence.
• Ensured proper record disposals and updating timely submission of recurring reports.
• Maintained and updated command publications, notices, instructions and directives periodically.
• Drafted and reviewed correspondences in accordance with Navy policies and command standards.
• Reviewed and maintained documents for tracking systems while ensuring established guidelines are met.
• Drafted and reviewed fitness reports and evaluations.
• Performed data entry using Microsoft Windows and Microsoft Office applications and related programs.
• Contributed in the success of processing effectively the incoming and outgoing PAYPERS transactions in a timely manner.
• Delivered pay, personnel, and passenger and transportation services to members of the command.
• Assisted with pay issues and concerns related to Navy pay preventing hardships for military members.
• Provided excellent service to the CPPA program which saved the Navy labor costs.