Tremaine Phillips
Etobicoke,ON
Summary
- Ample experience in providing exceptional customer service, leadership and driving results.
- Skilled in analyzing and attention to detail
- Ability to handle high volume in fast-paced environments with excellent organizational skills.
- Excellent interpersonal and people skills, Time management and work well independently or as a productive member in a team.
Overview
12
12
years of professional experience
Work History
Store Manager
Rogers Communications Canada Inc.
06.2018 - Current
- Managed teams and ensured quarterly, monthly and weekly targets are achieved by developing and driving employee performance with independent coaching.
- Attrition, Recruitment and Hiring Prime. Worked with Area Manager and Area Trainer to move attrition from 44% over target to below the target of the acceptable threshold of 40%.
- Worked with HRBP and recruiters during hiring process as well as participated in job fairs. Trained all new employees on proper procedures, sales and customer service standards.
- Mentored team through coaching and implementing sales strategies to maximize conversion and volume while remaining consistent with customer service.
- Assessed reporting to identify opportunities, investigate, and enhance sales performance.
- Performed routine store weekly/monthly inventory counts and managed controllable costs by maximizing sales and minimizing shrinkage through excellent customer service and adherence to company policy.
- Proactively executing operational tasks and meeting deadlines by completing weekly deep dive and marketing feedback.
- Create and set effective store schedule to ensure labour compliance and store productivity.
Assistant Store Manager
Rogers Communications Canada Inc.
09.2014 - 09.2018
- Worked collaboratively with Store Manager to manage and motivate team to deliver exceptional customer service and to meet or exceed sales targets.
- Coaching team on individual performance, Identifying best practices, support, guidance and train utilizing tools and resources to develop their skills and product knowledge.
- Developed adaptability to manage different personalities.
- Maintained operational tasks as well as completed weekly and monthly inventory to ensure compliance.
Sales Associate
Rogers Communications Canada Inc
04.2012 - 09.2014
- Met and exceeded monthly and quarterly targets
- Delivered consistent customer service
- Entrusted as direct contact for colleges for store level questions
- Managed to balance targets and operations in high paced environment
Education
Associate of Applied Science - Medical Laboratory Assistant/Technician Program
CDI College
Mississauga, ON06.2005
Skills
- Power Bi
- Microsoft Excel
- Microsoft Word
- Problem-Solving
- Teamwork
- Organization
- Responsibility
- Multitasking
Timeline
Store Manager
Rogers Communications Canada Inc.
06.2018 - Current
Assistant Store Manager
Rogers Communications Canada Inc.
09.2014 - 09.2018
Sales Associate
Rogers Communications Canada Inc
04.2012 - 09.2014
Associate of Applied Science - Medical Laboratory Assistant/Technician Program
CDI College
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