Tremaine Nembhard
Toronto,Ontario
Summary
Dedicated supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor Station Services
Toronto Transit Commission
Toronto
05.2018 - Current
- Directed daily plant operations of high-traffic subway stations, leading a diverse team of over 150 staff members, including janitors, service persons, and specialized workers
- Conducted rigorous daily inspections, addressing building integrity, equipment functionality, cleanliness, while optimizing customer flow
- Investigated and resolved incidents, injuries, and conflicts, meticulously documenting details, and implementing effective conflict resolution strategies including mediation
- Cultivated a culture of continuous improvement, spearheading initiatives that resulted in an improvement in operational efficiency and service quality
- Developed and conducted ongoing training programs for caretaking and maintenance staff, contributing to skill enhancement, mentoring, and team cohesion.
Service Person
Toronto Transit Commission
Toronto
05.2016 - 05.2018
- Executed comprehensive daily upkeep tasks for up to 12 subway stations including sanitation, polishing, snow removal, and implementing additional tasks such as stripping, sealing, and lexalon cleaning with different forms of plant equipment
- Managed waste and recyclables with precision, ensuring proper disposal, city removal, and implemented safe sanitation practices
- Demonstrated exceptional attention to detail, contributing to overall cleanliness, safety, and achieving employee of the month recognition multiple months
- Collaborated with team members to implement new operational strategies, resulting in an improved overall service delivery.
Seasonal Track Worker
Toronto Transit Commission
Toronto
03.2017 - 11.2017
- Played a pivotal role in laying over 10km of rail in Queensway and Lakeshore for a new streetcar service
- Operated pneumatic equipment and provided rapid assistance to colleagues, contributing to project milestones
- Maintained accurate records of materials and equipment usage, ensuring data integrity for decision-making
- Liase with members of community updating period progress.
Facility Services Supervisor
Giant Maintenance Systems
Toronto
04.2011 - 05.2016
- Led a dedicated team of 50+ cleaners throughout the Greater Toronto Area, overseeing full cleaning services for prominent restaurants which included Moxies, Jack Astors, Boston Pizza, etc
- Established and nurtured positive relationships with clients, ensuring high satisfaction and securing contract renewals every fiscal year
- Implemented innovative cleaning practices such as 'floor flooding' resulting in a 25% improvement in service quality
- Investigated and resolved complaints about service and equipment, implementing corrective actions for continuous improvement
- Organized schedules, time off, vacation pay for all workers in given area.
Education
Business Management Diploma -
McMaster University
Hamilton, ON07.2022
Bachelor of Arts in Applied Psychology -
Florida International University
Miami07.2011
Skills
- Proficient in overseeing daily operations of large facilities, ensuring compliance with safety and cleanliness standards
- Experienced in designing and conducting comprehensive training programs for caretaking and maintenance staff, contributing to skill enhancement and operational efficiency
- Skilled in maintaining accurate records of materials and equipment usage, providing critical data for decision-making and resource management
- Proven ability to lead and develop high-performing teams, fostering a positive and cooperative work environment
- Exceptional communication skills with the ability to articulate ideas and information effectively Demonstrated success in maintaining positive relationships with clients, staff, and stakeholders to ensure collaborative and efficient operations
- Adept at fostering a culture of continuous improvement, leading initiatives for efficiency and service enhancement Implemented innovative practices, contributing to a positive improvement in overall service quality
Certification
- Working at Heights Training
- CPR/FIRST AID LEVEL C
- WHMIS Training
- Skills Edev Leadership Online Program
Timeline
Supervisor Station Services
Toronto Transit Commission
05.2018 - Current
Seasonal Track Worker
Toronto Transit Commission
03.2017 - 11.2017
Service Person
Toronto Transit Commission
05.2016 - 05.2018
Facility Services Supervisor
Giant Maintenance Systems
04.2011 - 05.2016
Business Management Diploma -
McMaster University
Bachelor of Arts in Applied Psychology -
Florida International University