TREMAINE FAGA
SUISUN CITY
Summary
Emergency services professional, well-prepared for critical communication roles. Possesses valuable experience in managing emergency calls and providing timely assistance. Known for collaborative approach and focus on achieving results, with reliable and adaptable nature. Proficient in emergency protocols and multi-tasking under pressure.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Emergency Medical Dispatcher
Medic Ambulance
04.2025 - Current
- Maintained a high level of situational awareness throughout each shift, keeping colleagues informed of ongoing incidents and potential impacts on resource availability.
- Improved emergency response times by efficiently prioritizing and dispatching medical resources to incidents.
- Maximized operational efficiency by maintaining all necessary certifications required for effective emergency communication management within regulatory guidelines.
- Maintained accurate records of dispatched calls for quality assurance and future reference.
- Enhanced communication between first responders and the hospital by providing clear, concise information in high-pressure situations.
Chief Fire Alarm Dispatcher
City & County of San Francisco
02.2020 - 11.2023
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Contributed to a safer community by providing timely assistance in emergency situations, working closely with law enforcement and other first responders.
- Managed multiple phone lines simultaneously while maintaining composure under pressure, ensuring consistent performance during peak periods.
Fire Alarm Dispatcher
City & County of San Francisco
09.2003 - 11.2023
- Received reports of fires and other public safety emergencies and dispatched appropriate supervisors through the use of telephone, radio and video communication.
- Received fire alarm pull boxes and transferred via CAD system to SFFD and/or radio dispatch.
- Monitored civil defense and outdoor public warning system; operates the siren attach warning system in the event of an emergency or enemy action that may warrant this operation; and activates the outdoor public warning systems as required for general public announcements.
- Monitor audio feedback from burglar and fire alarm devices on City property and facilities for police, fire, and ambulatory dispatch as needed; monitors various video camera system circuits and reports faults and emergencies.
- Received trouble complaints for street lighting, traffic signals, street signs or other public safety hazard issues and dispatch appropriate departmental staff.
Education
High School Diploma -
Fairfield, CA
Skills
- Patience and calmness
- Confidentiality
- Teamwork
- Prioritizing situations
- Call prioritization
- Dependable and responsible
- Multitasking Abilities
- Decision-making
Certification
- EMD - Emergency Medical Dispatch
Timeline
Emergency Medical Dispatcher
Medic Ambulance
04.2025 - Current
Chief Fire Alarm Dispatcher
City & County of San Francisco
02.2020 - 11.2023
Fire Alarm Dispatcher
City & County of San Francisco
09.2003 - 11.2023
High School Diploma -
Fairfield, CA
Similar Profiles
Joshua RogersJoshua Rogers
Emergency Medical Technician - BLS 911 at Medic AmbulanceEmergency Medical Technician - BLS 911 at Medic Ambulance
Duncan MorrisDuncan Morris
EMT at Medic AmbulanceEMT at Medic Ambulance
Coleman HaynieColeman Haynie
Paramedic at Medic AmbulanceParamedic at Medic Ambulance
Evelyn SalinasEvelyn Salinas
Babysitter at Elizabeth BarreraBabysitter at Elizabeth Barrera
Devin EdingtonDevin Edington
Process Technician at Coca-ColaProcess Technician at Coca-Cola