TREENNA HEYDON
Calgary,Canada
Summary
Motivated and dependable Accounting and Payroll student at CDI College, building on a completed Oil & Gas Administration diploma. Seeking a practicum placement (mid-December 2025) with a Calgary-area oil & gas company to apply classroom learning while contributing strong reconciliation, audit support, accuracy, documentation, and customer service skills developed in regulated, cash-handling roles.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Poker Dealer (Casual)
Ace Casino / Deerfoot Casino
04.2023 - Current
- Handle cash and chips accurately; maintain detailed transaction records and documentation.
- Deliver professional service and maintain composure under pressure.
- Dealt various poker games, ensuring compliance with casino regulations and game integrity.
- Facilitated smooth gameplay by managing player bets and resolving disputes effectively.
Bingo Caller
Best Bingo Association
07.2024 - 09.2025
- Maintain logs and reconcile session totals at end of day.
- Facilitated adherence to game rules and protocols, promoting fairness among players.
- Conducted engaging bingo games, ensuring clear communication and maintaining participant interest.
Server / Bartender
Boston Pizza
01.2019 - 11.2022
- Balanced shift floats; completed end-of-day reconciliation and audit reports.
- Processed cash, debit, credit transactions with focus on accuracy and zero discrepancies.
- Delivered courteous, efficient service in a high-volume environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new staff on menu knowledge and service standards.
Front Desk Agent
Inn at the Harbour / Sure Stay Plus Governor's Inn
05.2015 - 11.2022
- Completed daily cash balancing and night audits; verified totals for accounting submission.
- Generated financial and occupancy reports; managed reservations, deposits, and documentation.
- Worked across WebRezPro, WinPM, Virtual Matrix, plus Excel/Word.
- Welcomed guests and managed check-in/check-out processes efficiently.
- Provided accurate information about hotel services, local attractions, and transportation options.
- Coordinated with housekeeping to maintain room readiness and cleanliness standards.
- Trained new front desk staff on operational procedures and customer service protocols.
Rental Agent
Hertz / Thrifty Rentals
04.2019 - 06.2020
- Processed rental contracts, payments, and daily reconciliation reports.
- Used Bluebird and Serti to record transactions and verify settlements.
- Managed customer inquiries and bookings, ensuring accurate information delivery.
- Coordinated vehicle preparation and maintenance for optimal rental readiness.
Administrative Assistant
Essex Law Association Library
02.2003 - 06.2007
- Entered monthly invoice data; verified client payment records; supported end-of-month invoicing.
- Assisted with filing, research, and document control.
- Managed daily operations and maintained library organization for efficient access to legal resources.
Dealer / Gaming Terminal
Boomtown Casino
02.1998 - 08.2000
- Conducted end-of-shift cash audits and reconciliations.
- Balanced books nightly and prepared mandatory audit reports for government compliance.
- Dealt cards and managed game flow for various table games, ensuring compliance with casino regulations.
- Provided exceptional customer service by engaging with players and addressing inquiries promptly.
Education
Accounting and Payroll Administration Diploma -
CDI College
Calgary, AB01.2026
Oil & Gas Administration Diploma -
CDI College
Calgary, AB02-2024
Skills
- Audit & Reconciliation: Daily balancing; verifying transactions; night audits; preparing summary reports; compliance record-keeping
- Financial Accuracy: High-volume cash/chip handling; float balancing; end-of-day settlements; discrepancy resolution
- Administrative Support: Records management; data entry; document control; scheduling; reporting (Excel/Word/Outlook)
- Customer Service & Communication: Friendly, professional, clear communicator in fast-paced team settings
- Software Familiarity: Excel, Word, Outlook; WebRezPro, WinPM, Virtual Matrix; Bluebird, Serti; introductory Sage/QuickBooks
- Strengths: Detail-oriented
- Dependable
- Positive attitude
- Team player
- Quick learner
Certification
Smart Serve (2015–Present)
Languages
English
Timeline
Bingo Caller
Best Bingo Association
07.2024 - 09.2025
Poker Dealer (Casual)
Ace Casino / Deerfoot Casino
04.2023 - Current
Rental Agent
Hertz / Thrifty Rentals
04.2019 - 06.2020
Server / Bartender
Boston Pizza
01.2019 - 11.2022
Front Desk Agent
Inn at the Harbour / Sure Stay Plus Governor's Inn
05.2015 - 11.2022
Administrative Assistant
Essex Law Association Library
02.2003 - 06.2007
Dealer / Gaming Terminal
Boomtown Casino
02.1998 - 08.2000
Accounting and Payroll Administration Diploma -
CDI College
Oil & Gas Administration Diploma -
CDI College