Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Travoy Simpson

Scarborough,ON

Summary

Highly experienced Customer Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Teleperformance
05.2024 - Current
  • Handle a high volume of inbound calls where you will provide exceptional customer service by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions
  • Respond to technical inquiries from customers through various channels (phone, email, chat)
  • Collaborate with peers on a sales team to develop and execute effective sales strategies, ensuring customer satisfaction and achieving performance expectations, including revenue targets
  • Manage customer accounts, including accurate documentation of customer interactions and sales activities in CRM systems
  • Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day
  • Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment

Associate Manager

Sutherland Global Services
04.2019 - 04.2024
  • Supervise hourly and temporary personnel, provide work direction and review work processes
  • Optimize workflows, supporting subordinates to deliver seamless service
  • Mentor underperforming staff with service-focused initiatives
  • Inspire teams to produce exceptional results in line with company standards
  • Attend leadership meetings to plan for upcoming business challenges
  • Define key performance metrics and expectations to optimize sales, visual merchandising, and loss prevention
  • Answer questions and recommend solutions to address escalated customer complaints
  • Oversee team productivity and results to attain revenue goals and performance targets
  • Maximize customer satisfaction by teaching associates how to build trust, meet needs and delight guests
  • Keep team operations in line with business targets by partnering with the account manager on updates and improvement plans

Education

Associate of Science - General Studies

Glenmuir High School
Jamaica
06-2013

Skills

  • Customer service
  • Customer relationship building
  • Lead qualification
  • Exceptional customer service
  • Attention to detail
  • Organized and efficient
  • Prospect qualification

Languages

English
Native or Bilingual

Certification

Working at Heights

Timeline

Inside Sales Representative

Teleperformance
05.2024 - Current

Associate Manager

Sutherland Global Services
04.2019 - 04.2024

Associate of Science - General Studies

Glenmuir High School

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Travoy Simpson