Results-driven shift supervisor with a proven track record in team training and performance monitoring. Expertise in communication and safety compliance, contributing to enhanced team efficiency and customer service excellence.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Amazon
Moreno Valley
01.2024 - Current
Loaded and unloaded trucks with precision to streamline operations.
Operated forklifts to transport packages within the warehouse.
Sorted and labeled incoming shipments for efficient inventory management.
Received deliveries, scanned packages, and updated orders in internal database.
Packed and labeled merchandise to prepare for loading and shipment to customers.
Maintained cleanliness and organization of work areas for safety compliance.
Followed safety protocols to minimize workplace hazards and accidents.
Collaborated with colleagues to optimize workflow processes during peak hours.
Ensured accurate labeling of containers to facilitate product identification.
Professional House Cleaner
Clean Sweep
Long Beach
03.2018 - Current
Cleaned residential and commercial spaces using industry-standard equipment and supplies.
Maintained high standards of cleanliness in all assigned locations consistently.
Inspected areas for cleanliness and addressed any concerns promptly.
Communicated with clients to understand specific cleaning needs and preferences.
Shift Supervisor
The Home Depot Inc
Riverside
07.2020 - 12.2023
Supervised daily operations on the retail floor and ensured team efficiency.
Trained new associates on product knowledge and customer service standards.
Monitored employee performance and provided constructive feedback for improvement.
Implemented safety protocols to ensure a secure shopping environment for customers.
Addressed any issues that arose during the shift in a proactive manner.
Handled customer inquiries to enhance overall satisfaction and support. and complaints promptly to enhance satisfaction.
Managed customer complaints to improve service quality and retention. and reported issues to senior management.
Coordinated inventory management to maintain stock levels and product availability.
Communicated clearly with employees regarding job duties, expectations, and policies.
Provided on-the-job training to new staff members.
Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Completed opening and closing duties to facilitate business operations.
Served as a role model for other employees by demonstrating professional behavior at all times.
Retail Sales Associate
The Home Depot Inc
Riverside
01.2020 - 07.2020
Assisted customers with product selection and inquiries.
Processed transactions accurately using point-of-sale systems.
Maintained store presentation and organized merchandise displays.
Conducted inventory checks and replenished stock regularly.
Participated in promotional events to enhance product awareness.