Travis Piché
Brampton,ON
Summary
Experienced bilingual customer support professional with a strong focus on efficiently handling diverse customer inquiries and resolving issues to enhance satisfaction. Skilled in teamwork, adaptability, and achieving measurable results. Proficient in communication, problem-solving, and utilizing call center software to deliver exceptional service. Reliable and flexible individual always prepared to meet changing needs with a positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bilingual Call Center Representative
Tribunals of Ontario
Toronto
03.2023 - Current
- Provided world class service to callers across multiple tribunals of Ontario via phone call
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Provided callers with exact information in accordance with the Residential Tenancies Act.
- Increased efficiency in handling customer inquiries by maintaining organized records of call logs and notes for easy access during future interactions.
- Developed an extensive knowledge of all forms and applications offered by Tribunals Ontario
- Resolved complex issues for customers, utilizing strong bilingual communication skills to ensure mutual understanding.
Key Holder
The Potery
Brampton
03.2021 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined opening and closing procedures as integral member of store staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Shipping/Receiving Associate
Blue Dog Warehouse
Mississauga
01.2020 - 03.2020
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
Machine Operator/Home Installation
Bionic Aluminum Railing and Fence
Brampton
06.2019 - 09.2019
- Used hand tools and instruments to take measurements.
- Removed old fences efficiently without causing damage to surrounding structures or landscaping.
- Installed metal and wooden fences and privacy borders.
- Completed fence installation projects within budget and on time, ensuring efficient use of resources.
- Installed gates securely and accurately, ensuring smooth operation for clients postinstallation.
Education
High School Diploma -
E.S.C Sainte-Famille
Mississauga, ON06.2018
Skills
- Fluent bilingualism (French & English)
- Training and mentoring
- Cross-cultural awareness
- Strong work ethic
- Empathy and patience
- Customer service
- CRM navigation
- Fluent bilingualism (French & English)
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
CannSell Ontario
Personal Information
Timeline
Bilingual Call Center Representative
Tribunals of Ontario
03.2023 - Current
Key Holder
The Potery
03.2021 - Current
Shipping/Receiving Associate
Blue Dog Warehouse
01.2020 - 03.2020
Machine Operator/Home Installation
Bionic Aluminum Railing and Fence
06.2019 - 09.2019
High School Diploma -
E.S.C Sainte-Famille