Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Travis Merrick

Orillia,Canada

Summary

With over 12 years of experience in the food and beverage industry, I bring a dynamic and attentive approach to my work. Throughout my time at Casino Rama Resort, I have gained extensive knowledge and skills from working in various outlets. Excelled in the use of our Point of Sale System, thrived in a fast-paced environment. Privileged to resolve guest complaints, ensuring increased productivity levels and overall customer satisfaction. Strong and dependable team member, taking pride in the ability to lead and collaborate effectively. Upholding the highest standards of professionalism in all customer interactions, striving to create a positive environment for both employees and guests, while maintaining a positive image for Gateway Casinos.

Overview

12
12
years of professional experience

Work History

Outlet Server

Casino Rama Resort
04.2013 - Current
  • Deliver friendly efficient service in both fine and casual dining establishments while ensuring a memorable experience for guests
  • Aware of the procedures to complete voids and separate items on Squirrel Point of Sale System
  • Thoroughly and accurately place and tender orders using Squirrel
  • Provide training to employees on menus and the use of Squirrel
  • Exceptional time management skills to meet the needs of our patrons
  • Problem solving skills to quickly resolve customer concerns
  • Ability to accurately identify intoxicated patrons and follow smart serve guidelines to insure the safety and liability of others
  • Understand the guidelines to perform assessments on patrons who may exhibit signs of impairment or intoxication

Outlet Greeter

Casino Rama Resort
01.2017 - 01.2022
  • Maintained a professional appearance and demeanor at all times while greeting guests
  • Managed guest inquiries, customer requests and reservation bookings in a high occupancy restaurant during peak hours
  • Monitored dining room and guest flow to maximize table usage and minimize wait times

Education

High School Diploma -

Twin Lakes Secondary School
Orillia, ON
06-2010

Skills

  • Effective Multitasking
  • Prioritization and Time Management
  • Dedicated Work Ethic
  • Problem Solving
  • Cash handling
  • Team Player
  • Guest engagement
  • Smart Serve
  • Intuitive
  • Observation
  • Personability
  • Exceptional customer service

Awards

Employee of the year nominee at Casino Rama Resort

Languages

English

Timeline

Outlet Greeter

Casino Rama Resort
01.2017 - 01.2022

Outlet Server

Casino Rama Resort
04.2013 - Current

High School Diploma -

Twin Lakes Secondary School
Travis Merrick