Travis McQuade

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed store hiring, training and mentoring new staff members.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Approved regular payroll submissions for employees.
• Utilized basic labor skills to maintain store appearance, including:

- Installing shelf standards and fixtures to optimize store layout.

- painting and finishing tasks to maintain store appearance and safety.

• Managed multiple store locations with a team of 25-30 employees, fostering a positive and productive work environment.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Formulated policies and procedures to streamline operations.
• Completing basic accounting tasks such as reconciliations, journal entries and payroll.
• Communicating directly with the bookkeeper to ensure accurate financial reporting.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

• Built relationships with customers to encourage repeat business.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Solved customer challenges by offering relevant products and services.