Travis Galloway

• Oversaw business budget planning and administration, accounting functions, purchasing, and handle financial needs.
• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose product solutions
• Promoted business via social media and generated a page with over 4000 customers and followers
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.

Responsibilities:

• Provided Tier 2 support to business critical systems (Microsoft Project Online, SharePoint 2013/16, Apigee, Microsoft Reporting Services, MS Dynamics and in- house applications) while maintaining availability, performance and customer focus.
• Updated Sharepoint Web/APP Servers AND central admin quarterly with updates and security patches.
• Created new sites in Sharepoint using developed templates for project tracking.
• Created and managed user security for Sharepoint and other custom company applications.
• Part of project to move users from Microsoft Lync to Microsoft Teams.
• Tracked, logged and responded to support Incidents in the Ticketing system (Service Now or Jira) applications
• Liaised with Network Administrators , Database Administrators, Third Party Support and other I.T. resources to assist in resolving problems with software products or company software systems
• Was trained as backup for SAP-Concur and took over responsibility when regular support was away.
• Identified opportunities for process or system improvement, produced documentation and shared that knowledge with resources on the team.
• Completed several company training and awareness initiatives, both mandatory and and voluntarily to improve on skills and career development.
• Participated in on-call rotation schedule for our 24/7 applications, responding to emergency requests and outages, contacting resources where necessary and escalating to appropriate teams.

Responsibilities:

• As Technical Consultant with Triware’s Consulting Services Group, I have been leading business continuity projects for local clients
• Discovery planning and requirements analysis
• Identification of relevant stakeholders
• Defining project goals and deliverables
• Technology environment scanning and definition
• Definition of “as-is” and “to-be” states
• Fit-gap analysis
• Disaster recovery strategy documentation

Responsibilities:

• Acts as first point of contact for RDC staff and external clients (Board,
• Vendors, ETC) with regards to information technology needs and services.
• Responds to RDC IT requests to resolve and troubleshoot moderate to complex and or sensitive problems.
• Maintains all software and hardware equipment for the corporation,
• Maintains the RDC servers and software backups.
• Acts as OCIO liaison for RDC IT services
• Provides IT training to all new staff
• Manage creation of all new user accounts on domain and in house applications.
• Researches and creates policy documentation on relevant IT issues.
• Performs monthly security audits of active directory and file access.
• Perform Daily checks of server logs and take action as required
• Perform and test configuration changes to Manifest CRM system.

Projects:

• Part of team to develop in house CRM application (Manifest) and develop test cases to assist end users test the system.
• Migration and documentation of Great Plains 10.0 to Great Plains 2013
• Completed network security review and consolidated all network drives back under proper government IM practices
• Setup of remote network site in Argentia for RDC solution line of business
• Organized network and infrastructure move of the corporation to our current building.
• Implementation of Microsoft LYNC system within organization,development of training and guidance materials.
• Implementation of Ipads on the government network for Executive and Director team

Responsibilities:

• Internal IT Support
• AD Support
• Blackberry Support
• Mainframe user configuration
• Remedy Ticketing system
• Worked with Small and Medium Business (SMB) team to provide external support to clients.
• Client IT support
• Networking Support (Firewall/Network Connection)
• Centrix System configuration
• 911 operator application support