Travis DeWolf

• Leading development & execution of Digital Knowledge Management & Automation Strategy
• Actively influencing technology ecosystem to remain at the forefront of market trends, emerging technologies, and regulatory developments related to Contact Centre Agents/Agent Assist capabilities, and providing insights and recommendations to senior leadership
• Translating the strategy into a customer focused roadmap to prioritize work and communicate with stakeholders.
• Ensure that clear metrics are defined and associated with desired outcomes, set goals, and create methods for regular tracking.

• Partnership: Key partner collaborating with Aviva on initiatives, digital features, and sales activities with group, retail, and Private Insurance H&A channels. Strong relationships built as well as thorough understanding of partnership/priorities
• ProcedureFlow: Managed team to create over 2000 process flows to support 800 employees. Worked with over 30 stakeholders to pilot and roll out initiative. On track to achieve cost reduction of of $7 million over 5 years.
• Life Affinity: Design and implementation of key initiative supporting key Realize 2026 priority of cross channel synergy.
• Aviva Journey: Development and implementation of digital initiative to manage rates for our clients and manage risk

• Buy Online Project- managed deployment of largest digital launch within Aviva partnership to date with this new distribution channel
• Successfully rolled out Manual Letters initiative, which saves the Advice Centers 14,000 hours annually

High degree of skill with RBC coaching model while leading 16 LIAs

• Became a leader amongst leaders, assisting with COVID technology deployment and initiating solutions to leader challenges presented by remote work