Travis Curtis
Langley
Summary
With a proven track record at Paladin Security Group, I excel in incident reporting and superior customer service, significantly reducing safety incidents through vigilant patrol operations and conflict de-escalation. My detail-oriented approach and expertise in CCTV monitoring have been pivotal in maintaining secure environments.
Overview
19
19
years of professional experience
Work History
Security Officer
Paladin Security Group
Vancouver, BC
02.2008 - 01.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Gas Station Attendant
Husky Gas Station
Surrey, BC
03.2007 - 12.2007
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Resolved customer complaints, restoring satisfaction with prompt and courteous service.
- Checked tools and equipment to prevent accidents and injuries.
Dishwasher
Fresgo Inn Restaurant
Surrey, BC
09.2005 - 01.2006
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
Education
High School Diploma -
Johnston Heights Secondary
Surrey, BC07-2005
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
- Detail-oriented
- CCTV monitoring
- Access control
- Patrol operations
- Conflict de-escalation
Languages
English
Native or Bilingual
Timeline
Security Officer
Paladin Security Group
02.2008 - 01.2025
Gas Station Attendant
Husky Gas Station
03.2007 - 12.2007
Dishwasher
Fresgo Inn Restaurant
09.2005 - 01.2006
High School Diploma -
Johnston Heights Secondary