Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Travis Buckle

Edmonton,AB

Summary

Results-driven professional, recognized for high productivity, and efficient task completion. Specialized skills include strategic sourcing, cost control, and proactive problem-solving, ensuring that parts and services meet or exceed customer requirements and satisfaction. With strong leadership, communication, and problem-solving abilities, excelling at steering teams toward successful project delivery.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Parts Manager

Sherwood Park Toyota
Sherwood Park, Alberta
05.2016 - 01.2025
  • Managed customer inquiries and complaints regarding parts availability and pricing.
  • Participated in weekly Fixed Operations meetings, where sales progress was tracked, and sales strategies were adjusted accordingly.
  • Analyzed pricing trends to optimize cost savings through OEM and aftermarket vendor purchase opportunities
  • Conducted regular inventory audits to maintain accuracy and accountability.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Analyzed parts performance data to identify trends and make informed purchasing decisions.
  • Investigated discrepancies between physical inventories and records.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Established pricing strategies to remain competitive while ensuring profitability.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Generated weekly sales reports detailing product demand patterns.
  • Led a team of parts department employees, providing training and performance evaluations.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Delegated work to staff, setting priorities and goals.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Resolved customer inquiries related to part availability or quality issues.
  • Assisted in developing a system for tracking special orders.
  • Reviewed purchase requisitions to verify accuracy of requested items.
  • Created work crew schedules and delegated assignments.
  • Coordinated with service department to ensure availability of necessary parts for repairs.
  • Monitored stock levels regularly to avoid backorders or shortages.
  • Oversaw inventory management, ensuring optimal stock levels for efficient operations.

Delivery Co-Ordinator

Sherwood Park Toyota
Sherwood Park, Alberta
06.2014 - 04.2016
  • Reviewed makeready's, pending work, and parts required to determine work sequences, and unit delivery dates.
  • Managed communication between internal departments and any external vendors during the delivery process.
  • Communicated effectively with vendors regarding shipment details, timelines, and purchase order information.
  • Set up delivery schedules, monitored progress, and informed the appropriate personnel of delays or changes.
  • Oversaw the detail team scheduling and individual assignments to meet coverage demands.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Coordinated, distributed, and filed paperwork for each delivery.
  • Identified areas where operational improvements could be made within the delivery process.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Parts Advisor

Sherwood Park Toyota
Sherwood Park, Alberta
09.2009 - 05.2014
  • Assisted in the receiving and stocking of incoming parts shipments.
  • Located and labeled parts to maintain organized inventory of stock.
  • Analyzed customer requirements and identified appropriate solutions to meet their needs.
  • Maintained accurate records of all sales transactions for inventory control purposes.
  • Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
  • Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
  • Inspected returned parts to determine if they were eligible for exchange or refund.
  • Coordinated and executed daily parts deliveries to local businesses.
  • Monitored backorders and expedited delivery when possible.
  • Placed inventory numbers on parts to properly identify items for counter associates.
  • Prioritized and maintained high-volume of fast-paced parts inquiries and orders, kept meticulous records, and met or exceeded sales goals in reporting months.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Assisted technicians in locating hard-to-find parts during repair jobs.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Received, examined and reshelved returned parts.
  • Processed payments from customers for purchased parts.
  • Maintained accurate records of all parts orders, returns, and exchanges.
  • Cross-sold additional products and services to purchasing customers.
  • Communicated effectively with vendors regarding special orders, returns, and discounts.
  • Researched part numbers for requested parts using catalogs and other resources.
  • Retrieved parts from shelves and bins according to order requests.
  • Reviewed body shop estimates, verified correctly identified parts, and confirmed that pricing matched the estimates supplied.
  • Provided exceptional customer service to customers by answering questions and addressing concerns.
  • Performed cycle counts of inventory items as needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Parts Delivery Driver and Shipper/Receiver

Sherwood Park Toyota
Sherwood Park, Alberta
05.2009 - 08.2009
  • Presented order bills, and collected payments for deliveries when necessary.
  • Reported mechanical problems encountered with vehicles to the Parts Manager.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Inspected vehicles for mechanical items and safety issues prior to loading.
  • Kept accurate logs of all deliveries and trips.
  • Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
  • Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
  • Determined optimal routes based on mapping information and knowledge of local routes.
  • Loaded and unloaded parts from delivery truck.
  • Delivered parts to customers in a timely manner.
  • Unloaded and organized inventory received from manufacturers and distribution centers.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Obtained customer signature on receipt for pickup or delivery.
  • Managed time effectively to ensure deliveries are made according to schedule.
  • Processed shipment documents neatly and efficiently for each load.
  • Checked orders for accuracy prior to delivery.
  • Prepared bills of lading and shipping orders to route parts orders.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Maintained records of all outgoing shipments according to the vendor.
  • Packaged items securely using appropriate materials such as bubble wrap, foam, paper and tape.
  • Traced missing shipments through vendor and customer communications.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Inspected packages for damage or defects and recorded information on the shipment paperwork.
  • Prepared packages for shipping and determined most economical shipping methods.

Parts Advisor

Stahl Peterbuilt
Edmonton, Alberta
06.2006 - 02.2009
  • Located and labeled parts to maintain organized inventory of stock.
  • Analyzed customer requirements and identified appropriate solutions to meet their needs.
  • Maintained accurate records of all sales transactions for inventory control purposes.
  • Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
  • Monitored backorders and expedited delivery when possible.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Assisted technicians in locating hard-to-find parts during repair jobs.
  • Provided exceptional customer service to customers by answering questions and addressing concerns.
  • Created invoices for each sale transaction.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.

Sales Advisor

JB's Power Centre
Edmonton, Alberta
03.2004 - 05.2006
  • Negotiated deals and handled complaints or objections.
  • Produced sales documents, finalized deals and filed records.
  • Reset store displays for special events and seasonal merchandise changes.
  • Prepared and delivered appropriate presentations on products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Resolved customer complaints in a timely manner.
  • Provided customers with information on products and services available.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Greeted and assisted customers to foster positive experiences.
  • Identified customer needs by asking questions and advising on best solutions.
  • Assisted in the preparation of promotional materials and displays.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Operated register, handled cash and processed credit card transactions.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

Harry Collinge High School
Hinton, AB
06-2003

Some College (No Degree) - Certified Red Seal Parts Technician

Northern Alberta Institute of Technology
Edmonton, None

Skills

  • Inventory management
  • Parts ordering
  • Customer service
  • Team leadership
  • Problem solving
  • Effective communication
  • Training and development
  • Stock management
  • Vendor relations
  • Staff training
  • Relationship building
  • Safety management
  • Attention to detail
  • Team collaboration

Certification

  • Certified Parts Technician
  • Red Seal Certified

Affiliations

  • Love to spend time on any beach or near the ocean while travelling
  • Passionate about watching and playing hockey
  • Retired snowboarder
  • Avid music lover that enjoys messing around on the drums
  • Spending time with my cougar
  • Muscle cars and high performance engines were a driving force behind my career

Timeline

Parts Manager

Sherwood Park Toyota
05.2016 - 01.2025

Delivery Co-Ordinator

Sherwood Park Toyota
06.2014 - 04.2016

Parts Advisor

Sherwood Park Toyota
09.2009 - 05.2014

Parts Delivery Driver and Shipper/Receiver

Sherwood Park Toyota
05.2009 - 08.2009

Parts Advisor

Stahl Peterbuilt
06.2006 - 02.2009

Sales Advisor

JB's Power Centre
03.2004 - 05.2006

High School Diploma -

Harry Collinge High School

Some College (No Degree) - Certified Red Seal Parts Technician

Northern Alberta Institute of Technology

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Travis Buckle