Tran Huynh Ngan Nguyen
Montreal,QC
Summary
Dynamic Assistant Manager with a proven track record at Les Freres Sushi Restaurant. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Les Freres Sushi Restaurant
04.2020 - Current
- Managed team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Fostered culture of excellence by recognizing and rewarding staff for outstanding performance.
- Developed loyalty program that encouraged repeat business and increased customer engagement.
Cuisinier
Les Freres Sushi Restaurant
11.2018 - 04.2020
- Implemented cost-saving measures by optimizing ingredient usage without compromising quality.
- Mentored junior staff members, fostering a positive learning environment and increased skill development.
- Collaborated with the culinary team to develop seasonal menus, showcasing fresh ingredients.
- Managed inventory levels, ensuring adequate supplies were available for daily service needs.
- Consistently maintained a clean and organized workspace, adhering to strict health and safety guidelines.
- Enhanced customer satisfaction by creating and executing innovative and delicious menu items.
Education
Certificate - Payroll Compliance Professional
06-2023
Diploma DEP - Culinary Arts Specialist
08-2019
Bachelor's Degree - Business Administration
09-2017
Skills
- Customer service
- Problem-solving
- Workload management
- Multitasking and organization
- Customer relationship management (CRM)
- Adaptability and flexibility
- Strategic planning
- Project management abilities
- Business development
- Consulting
Languages
French
Professional Working
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Assistant Manager - Les Freres Sushi Restaurant
04.2020 - Current
Cuisinier - Les Freres Sushi Restaurant
11.2018 - 04.2020
Cegep Marie-Victorin - Certificate, Payroll Compliance Professional
Pearson School Of Culinary Arts - Diploma DEP, Culinary Arts Specialist
Vietnam Aviation Academy - Bachelor's Degree, Business Administration
Similar Profiles
Giovanni RussoGiovanni Russo
CEO at LES TROIS FRERESCEO at LES TROIS FRERES
Christian Jay RemerataChristian Jay Remerata
Assistant General Manager at Les Restaurant McDonald’s (Les Placements Louis-MiAssistant General Manager at Les Restaurant McDonald’s (Les Placements Louis-Mi
Andrea Anahi Guerrero QuilcaAndrea Anahi Guerrero Quilca
Host at Sushi Restaurant : I love SushiHost at Sushi Restaurant : I love Sushi