TRANG TRUONG
Vancouver,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
FONT DESK
BEAUTY SALONS
01.2019 - 12.2019
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Received and processed stock into inventory management system.
- Handled calls per day to address customer inquiries and concerns.
- Increased customer satisfaction by resolving issues.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
WAITREES
VIETNAMMESE RESTAURANTS
01.2017 - 09.2018
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
Vice Director
DONG NAM CO LTD
05.2003 - 09.2014
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Monitored expenditures to mitigate risk of overages.
- Directed work of key team members to create cutting-edge cinematography work.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
FRONT DESK
NGOC LAN HOTEL
02.1998 - 09.2002
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
HOSPITALITY OPERATION
INSIGNIA COLLEGE
Surrey 12.2022 - Current
Bachelor of Science - Hospitality Management
HO CHI MINH ECONOMIC UNIVERCITY
HO CHI MINH CITY06.1997
Skills
- Font Face, support
- Service Desk Support
- Front Desk Communication
- Front Desk Administration
- Reception and Information Desk
- Software Phone or Desk Support
- Strong reconciliation skills from mathematical, accounting or education background;
- Well organized and extremely detail oriented;
- Good analytical and problem-solving skills with strong attention to detail;
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
HOSPITALITY OPERATION
INSIGNIA COLLEGE
12.2022 - Current
FONT DESK
BEAUTY SALONS
01.2019 - 12.2019
WAITREES
VIETNAMMESE RESTAURANTS
01.2017 - 09.2018
Vice Director
DONG NAM CO LTD
05.2003 - 09.2014
FRONT DESK
NGOC LAN HOTEL
02.1998 - 09.2002
Bachelor of Science - Hospitality Management
HO CHI MINH ECONOMIC UNIVERCITY
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