Trang Nguyen
San Jose
Summary
Dynamic and results-driven professional with extensive experience at Panda Restaurant Group, excelling in customer service and store operations. Proven track record in training and mentoring staff, enhancing customer satisfaction, and maintaining high-quality standards. Skilled in problem-solving and multitasking, ensuring efficient store management and positive customer relations.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
10
10
years of professional experience
Work History
Store Manger
Panda Restaurant Group, Inc., Panda Express
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Baker
Uncle Tetsu
10.2020 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Assistant Manager
Panda Restaurant Group, Inc., Panda Express
10.2020 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier/Barista
Meetfresh
08.2016 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Baker
85 Degrees Bakery Cafe
01.2016 - 03.2018
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Education
Associate of Arts - Business
De Anza College
Cupertino, CA12-2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
Languages
Vietnamese
Native or Bilingual
Timeline
Store Manger
Panda Restaurant Group, Inc., Panda Express
01.2023 - Current
Baker
Uncle Tetsu
10.2020 - Current
Assistant Manager
Panda Restaurant Group, Inc., Panda Express
10.2020 - 01.2023
Cashier/Barista
Meetfresh
08.2016 - 10.2020
Baker
85 Degrees Bakery Cafe
01.2016 - 03.2018
Associate of Arts - Business
De Anza College
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