Trang Nguyen

• Built strong relationships with clients through exceptional communication skills and a commitment to understanding their unique needs.
• Mentored junior staff members by sharing knowledge of legal practices and providing constructive feedback to enhance their professional development.
• Streamlined legal processes by implementing efficient document management and case tracking systems.

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• Drafted clear and concise legal memoranda outlining research findings for presentation at team meetings or submission in court filings.
• Collaborated with cross-functional teams to develop effective strategies for tackling high-profile cases.
• Collaborated with external counsel during complex litigation cases to develop cohesive strategies that maximized the chances of success for clients.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Completed data entry to record call notes, suggestions and questions.
• Assisted call-in customers with questions and orders.
• Streamlined communication between customers and internal departments for timely issue resolution.
• Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
• Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
• Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
• Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
• Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests for products, services, and company information.

• Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
• Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
• Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
• Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
• Collaborated with lead teachers to develop and implement age-appropriate curriculum for preschoolers.
• Assisted teacher with developing creative program suitable for preschool children.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.