Trandis Johnson
Edmonton,Canada
Summary
My professional summary is very diverse. I can tell you that I aim to be the best I can be and I strive to learn from every position I hold. I am customer-orientated as well as company orientated. My goal is to join a team that I can support and that can support me. STAR Strategy is something I implement in all interactions, Situation or Task, Action taken, Result or Outcome.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatch Clerk - Public Service Representative I
The City of Edmonton
Edmonton, Alberta
06.2025 - Current
- Working knowledge of Parks and Roadways maintenance activities
- Experience with SAP (CRM and ERP) software
- Receive and respond to various Road Maintenance requests from EPS, Fire, Utilities, Field staff, On-call staff, and others
- Main contact for ENVISO spill reporting line for COE employees and contractors
- Receive and assess 311 service requests for maintenance of roadways and park operations
- Determine the severity of service requests and dispatch the appropriate resources
- Use a GPS dashboard and two-way radio system to efficiently locate and communicate with equipment operators
- Answer after-hours calls for Traffic Safety and Traffic Operations, dispatching standby personnel as needed
- Answer Occupational Health and Safety (OHS) calls, providing assistance and escalating to OH&S consultants as required
311 Customer Service Representative
The City of Edmonton
Edmonton, Alberta
09.2023 - 06.2025
- Answer questions and respond to service requests on municipal services as well as City of Edmonton employee inquiries
- Keep up to date on changes and current events by utilizing tools, systems and documentation in place
- Utilize strong customer service skills to effectively deal with all situations including managing difficult customers
- Apply well-developed, problem-solving and technical skills by concurrently using multiple systems to handle time sensitive inquiries
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Managed multiple communication channels, including phone, email, and in-person interactions.
- Collaborated with team members to improve service delivery processes and enhance customer experience.
Service Support, Products & Payments
The City of Edmonton
Edmonton, Alberta
07.2023 - 09.2023
- As a Service Centre Representative I worked as a team member to provide a wide range of services to residents, businesses, and industry representatives.
- Process payments for City products & services using the iNovah, Rams, ICEPAY and other tools that support the various channels, such as POSSE, Finesse, APEX and CRM
- Accurately identify the service or product, match billing and payment information in system to ensure accuracy of a transaction
- Comply with the City of Edmonton money handling procedures, exceptions and PCI standards
- Review and determine eligibility of Ride/LAP applications
- Skilled at working independently and collaboratively in a team environment.
Advanced Clinical Clerk / Assistant Administrator
Children’s Autism Services of Edmonton
Edmonton, Alberta
05.2018 - 07.2023
- Support Administration staff with answering calls, e-mails and requests for information and front desk duties
- Keep track of all clinical staff and current permits for role
- Support Clinical staff with documentation, creating, editing, and password protecting documents
- Collect and file Service Verification for up to 100 clinicians for finance to appropriately bill
- Managed client intake processes and ensured accurate documentation of service requirements.
- Developed and maintained filing systems to enhance data retrieval efficiency and compliance.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed scheduling and coordination of client appointments to optimize service delivery.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Collected, arranged, and input information into database system.
Assistant Administrator
CBI Health Center
Leduc, Alberta
12.2016 - 02.2018
- Greeting patients and other guests to the clinic and making them feel welcome
- Daily management of the schedule to minimize canceled appointments
- Books appointments either by telephone or in person.
- Reports directly to the Administrator unless specified by the Clinic Manager
- Responsible for discharging files when appropriate;
- Ensures all information regarding clients are stored in a confidential, secure manner;
- Provides information as required to WCB, Funders, region and corporate groups
Education
Medical Office Administration Diploma -
CDI College
Edmonton, AB03-2016
General Equivalency Diploma - Grade 12
Edmonton
Edmonton, Alberta06-1991
Skills
- POSSE, ICEPAY, INovah
- VIX Point of Sale, Seniors Low Income, Ride & LAP Eligibility Tracker
- Cisco Jabber, Cisco Finesse
- Microsoft Word, Microsoft Excel, Microsoft Outlook
- Complex Problem-solving
- Computer literacy
- Task prioritization
- Reporting skills
- Radio communication
- Map reading
Accomplishments
- Collaborated with team of 10 in the development of Start Up Gide for Parks and Roads.
Languages
English
Native or Bilingual
Certification
- Standard First Aid CPR/AED Level C, 2022
- Police Record Check and Vulnerable Sector Police Information Check, 2022
- Intervention Record Check, 2022
- Our Children are Scared Youth Suicide Prevention Program
Interests
- Hiking
- Camping
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Community Cleanup
- Participating in local clean-up initiatives
- I enjoy helping others and giving back to the community
- Getting involved in local advocacy groups to promote positive change in the community
- Mindfulness Practices
- Baking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I like trying new recipes and food trends
- Road Trips
- Watching Movies and TV Shows
- Cooking
- Reading
- Bread Making
- Personal Development and Self-Improvement
Affiliations And Memberships
- Y.E.S.S Beverage Server Taste of Edmonton
- Little Warriors Concession Worker Edmonton Eskimos
- Murdered and Missing Woman Presenter
- Nina’s Picnic Presenter Borden Park
- Collaborator with 311 & Customer Access
- Page “National Indigenous History” Month page
Timeline
Dispatch Clerk - Public Service Representative I
The City of Edmonton
06.2025 - Current
311 Customer Service Representative
The City of Edmonton
09.2023 - 06.2025
Service Support, Products & Payments
The City of Edmonton
07.2023 - 09.2023
Advanced Clinical Clerk / Assistant Administrator
Children’s Autism Services of Edmonton
05.2018 - 07.2023
Assistant Administrator
CBI Health Center
12.2016 - 02.2018
Medical Office Administration Diploma -
CDI College
General Equivalency Diploma - Grade 12
Edmonton