Tran Diem Khoa Nguyen
Toronto,Canada
Summary
Languages: Vietnamese, English.
Customer service: Proven ability to enhance customer satisfaction through effective communication and meticulous service. Committed to maintaining a clean and welcoming environment, ensuring a loyal clientele.
Computer skill: Microsoft Office-competent in Word, Excel and PowerPoint.
Personality: Hardworking, reliable and patient. Interests: Service, Customer care, discover new things, food and cultures.
Overview
11
11
years of professional experience
Work History
Nails technician
We Love Nails
Concord, Canada
01.2023 - Current
- Applied and maintained acrylics, gels, wraps, and extensions to achieve desired aesthetics for clients.
- Artistry: Designing custom nail art using gels, stamps, embellishments, and airbrushing.
- Consulted with clients to discuss preferences, assess nail health, and recommend suitable treatments.
- Cleaned, shaped, and polished fingernails and toenails to enhance appearance and promote nail health.
- Safety & Sanitation: Sterilizing equipment, maintaining a clean workspace, and practicing infection control.
Nails technician
New Trend Nails and Spa
Brampton, Canada
02.2022 - 02.2025
- Applied acrylics, polygel, hard gel, and nail extensions or tips to improve nail durability and aesthetics.
- Created custom nail art designs featuring hand-painted artwork, rhinestones, and stamping to deliver personalized client services.
- Performed manicures and pedicures including nail shaping, cuticle care, hand and foot massages, and application of standard or gel polish to enhance client experience.
Grocery Clerk
Independent City Market (Mike’s Independent City Market Toronto)
Toronto, Canada
09.2020 - 09.2021
- Customer service: Assisted shoppers in locating items, answered inquiries, and helped carry groceries to vehicles, enhancing overall shopping experience.
- Stocking & Rotation: Unload inventory, restock shelves, and rotate products using the first-in, first-out (FIFO) method.
- Inventory management: Monitored stock levels, identified reorder needs, and facilitated price tagging to ensure accurate pricing and availability.
- Store maintenance: Maintained clear aisles, addressed spills promptly, and organized visual promotional displays to attract customer attention.
Manager
Hoa Sứ Coffee (Trung Nguyen Legend)
Tien Giang, Viet Nam
03.2017 - 12.2019
- Collaborated with staff to enhance customer satisfaction and streamline procedures, contributing to profitability.
- Promoted product through diverse channels, expanding customer base and market share.
- Trained employees on additional job positions to ensure continuous role coverage.
Cashier
Hoa Sứ Coffee (Trung Nguyen Legend)
Tien Giang, Viet Nam
10.2016 - 03.2017
- Processed customer transactions efficiently and accurately at a busy coffee shop.
- Processed payments efficiently, ensuring accurate change and timely receipt delivery.
- Assisted customers in locating products, addressing inquiries and providing recommendations.
- Assisted customers with menu selections and provided excellent service.
- Maintained cleanliness and organization of the cashier area and dining space.
Waitress
Hoa Sứ Coffee (Trung Nguyen Legend)
Tien Giang, Viet Nam
04.2015 - 10.2016
- Assisted customers by answering questions and preparing orders to enhance dining experience.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Wiped down tables and cleared trash and dirty plates to maintain clean, welcoming environment.
Education
University Pathway III Certificate - High-Advanced
International Language Academy of Canada (ILAC)
Toronto, Ontario04-2020
High school diploma -
Truong Dinh high school
Tien Giang, Viet Nam05-2017
Skills
- Nail art techniques
- Client consultation
- Appointment management
- Retail Techniques
- Customer service
- Beauty Trends
- Computer proficiency
- Time management
- Team collaboration
- Issue and conflict resolution
Timeline
Nails technician
We Love Nails
01.2023 - Current
Nails technician
New Trend Nails and Spa
02.2022 - 02.2025
Grocery Clerk
Independent City Market (Mike’s Independent City Market Toronto)
09.2020 - 09.2021
Manager
Hoa Sứ Coffee (Trung Nguyen Legend)
03.2017 - 12.2019
Cashier
Hoa Sứ Coffee (Trung Nguyen Legend)
10.2016 - 03.2017
Waitress
Hoa Sứ Coffee (Trung Nguyen Legend)
04.2015 - 10.2016
University Pathway III Certificate - High-Advanced
International Language Academy of Canada (ILAC)
High school diploma -
Truong Dinh high school