Tran Vo
Winnipeg
Summary
Offering strong interpersonal skills and aptitude for fast-paced environments, eager to develop in customer-focused role. Brings ability to quickly learn new systems and adapt to dynamic situations. Ready to use and develop communication and problem-solving skills in a new setting.
Overview
2
2
years of professional experience
Work History
Caller
Insight Manitoba
Winnipeg, MB
02.2025 - 05.2025
- Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
- Consistently met or exceeded daily call quotas, demonstrating exceptional time-management skills and dedication to achieving results.
Crew Member
McDonald's
3045 Pembina Hwy, Winnipeg, MB
04.2023 - 08.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Bachelor of Commerce - Accounting And Finance
University of Manitoba
Winnipeg, MB06-2029
High School Diploma -
Fort Richmond Collegiate
Winnipeg, MB06-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Taking orders
- Resolving issues
Timeline
Caller
Insight Manitoba
02.2025 - 05.2025
Crew Member
McDonald's
04.2023 - 08.2024
Bachelor of Commerce - Accounting And Finance
University of Manitoba
High School Diploma -
Fort Richmond Collegiate