Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tran Nguyen

Oceanside

Summary

Dynamic Pharmacy Manager with extensive experience at CVS Pharmacy, excelling in medication management and customer relationship management. Proven track record in enhancing customer satisfaction and loyalty through strategic initiatives. Adept at regulatory compliance and patient counseling, ensuring optimal medication use and safety. Recognized for training staff and improving operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

CVS Pharmacy
Vista
09.2019 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Developed strategies to increase customer loyalty and satisfaction.
  • Implemented policies and procedures related to medication storage, security, record-keeping, sanitation.
  • Monitored prescription accuracy and compliance with laws and regulations.
  • Created schedules for pharmacy staff to ensure adequate coverage.
  • Supervised daily operations at the retail pharmacy counter.
  • Assisted customers with insurance claims processing issues.
  • Responded promptly to customer inquiries about medications or health care products.
  • Coordinated with other healthcare professionals regarding patient care plans.
  • Evaluated performance of pharmacy staff members regularly through feedback sessions.
  • Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
  • Trained pharmacy interns and newly hired technicians.
  • Administered vaccines to immunize patients against communicable diseases.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Worked closely with store manager to maintain day-to-day operations.

Prior Authorization Pharmacist

OptumRx
Costa Mesa
07.2021 - 06.2022
  • Advised physicians on appropriate use of medication therapies based on clinical evidence and cost effectiveness.
  • Monitored reports detailing utilization of medications requiring prior authorization approval.
  • Provided timely responses to requests for prior authorizations.
  • Answered inquiries from healthcare professionals and patients about coverage, benefits, drug interactions, and side effects related to prescribed medications requiring preauthorization.
  • Reviewed patient's prescription for accuracy and completeness, verifying that all information is correct.
  • Assisted in resolving customer service issues related to the processing of prior authorizations.

Education

Doctor of Pharmacy -

Bernard J Dunn School of Pharmacy
Ashburn, VA
05-2018

Bachelor of Science - Biochemistry

Virginia Commonwealth University
Richmond, VA
05-2013

Skills

  • Medication management
  • Prescription verification
  • Regulatory compliance
  • Patient counseling
  • Inventory control
  • Customer relationship management

Certification

  • Licensed Pharmacist – State of California
  • Immunization Certification
  • BLS (Basic Life Support) – American Heart Association

References

References available upon request.

Timeline

Prior Authorization Pharmacist

OptumRx
07.2021 - 06.2022

Pharmacy Manager

CVS Pharmacy
09.2019 - Current

Doctor of Pharmacy -

Bernard J Dunn School of Pharmacy

Bachelor of Science - Biochemistry

Virginia Commonwealth University

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Tran Nguyen