Tram Phan
Northport,NS
Summary
I have a strong passion for fashion, especially French's passion. I have proactiveness, strong observation and social skills which I have built through past work experiences. I believe will be a valued member of the team with my genuine, warm, welcoming and professional personality.
Overview
3
3
years of professional experience
1
1
Language
Work History
Cashier
Sushi Shop
Toronto, ON
05.2023 - Current
- Handling transactions carefuly, maintaining accurate records, and ensuring customer satisfaction
- Providing excellent service, address customer inquiries, and resolve issues effectively
- Strong verbal communication skills to interact with customers, listen to their needs, and convey information clearly
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Efficient multitasking skills to manage orders, prioritize tasks, and ensure timely service during busy periods
- Skill in promoting additional menu items or upgrades to enhance the customer experience and increase sales
Designer
Bini Tattoo
North York, ON
12.2021 - 08.2022
- Communicate with good interpersonal skills to consult with clients, understand their tattoo ideas and preferences, and provide professional guidance and advice
- Attentive to detail when creating and executing tattoo designs to ensure precision, accuracy, and client satisfaction
- Be able to generate unique and original tattoo concepts, customize designs to suit individual clients, and offer creative solutions to enhance their ideas
- Collaborated with clients to create custom tattoo designs, resulting in increased referrals and positive reviews.
- Contributed to a positive team dynamic within the studio by collaborating with colleagues on large projects or during busy periods.
Server
Kinton Ramen
Toronto, ON
05.2022 - 01.2023
- Greeting and maintaining with friendly, professional and positive attitude when interacting with customers
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managing approximately 50+ incoming orders both takeout and dine-in smoothly during peak hours
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Small Business Owner
Self-employeed
01.2022 - Current
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Revenue $1000+ monthly by retailing door-to-door, business-to-business, new customers and returning customers
Education
Business – Human Resources
George Brown College
2024
Skills
- Works collaboratively with others and values the importance of shared responsibility in achieving a goal
- Familiarity with various sales techniques such as upselling, cross-selling, and suggestive selling
- Attentive to details with the intention of verifying the accuracy of the information in a given task
- Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times
Timeline
Cashier
Sushi Shop
05.2023 - Current
Server
Kinton Ramen
05.2022 - 01.2023
Small Business Owner
Self-employeed
01.2022 - Current
Designer
Bini Tattoo
12.2021 - 08.2022
Business – Human Resources
George Brown College
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