Tram Do
Edmonton,Canada
Summary
Current college student with enthusiasm for customer service. Possessing excellent communication, problem-solving and organization skills. Talented at offering superior customer service and working in a team environment. Self-motivated and goal-oriented with a commitment to excellence.
Overview
8
8
years of professional experience
Work History
English Teachers' Assistant
Vietnam Australia International School (VAS)
2019.09 - 2024.02
- Tutored and assisted students individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Enforced school and class rules to help teach students proper behavior.
- Helped teachers with recordkeeping such as tracking attendance and calculating grades.
- Planned with and assisted the teachers in preparing materials and supplies in advance for lessons/ activities such as laminating flashcards, making a family tree, printing out handouts and so on.
- Assisted teachers to implement the developmental assessment for students to determine their strengths and areas for improvement.
- Supported students with English as a second language.
- Conducted lessons in case of teachers' absence when required.
- Attended parent/teacher meetings outside the working hours if required.
Freelance English Tutor (for Grades 1-8)
At Student's House
2018.01 - 2024.02
- Assisted students in completing their homework and grasping the lessons they learned at school.
- Gave students extra exercises to help them improve their weaknesses.
- Aided students in exam preparation.
- Mainly spoke to students in English to help them strengthen their speaking skills.
Barista
Gong Cha Milktea
2016.06 - 2023.03
- Greeted customers.
- Took orders.
- Described menu items and suggested products to customers.
- Made and served drinks.
- Received and processed customer payments.
- Cleaned work areas, utensils and equipment.
Teacher's Aide
Vietnam USA Society English Centers (VUS)
2017.07 - 2022.02
- Helped the teachers-in-charge manage the class.
- Took good care of students in class and during the break.
- Co-operated with teachers-in-charge to create an interesting learning environment with varied activities and games.
- Checked students' homework.
- Did translation task when required.
- Encouraged students to speak English at class.
- Tutored weak students 15 minutes prior to lesson time.
- Checked students' attendance and wrote comments on each student of classes-in-charge.
English Teacher
Royal School
2019.09 - 2019.10
- Taught English to kids aged 6-10 following the lesson plans provided by the school.
Grocery Store Associate
Family Mart
2015.12 - 2016.04
- Worked the register.
- Stocked shelves.
- Assisted customers
- Cleaned the store.
Education
BBA - Business Administration
Northern Alberta Institute of Technology (NAIT)
Edmonton, Alberta05.2028
Teaching English to Speakers of Other Languages -
University of Social Sciences And Humanities
Ho Chi Minh, Vietnam12.2019
Bachelor of Arts - English Linguistics
Sai Gon University
Ho Chi Minh, Vietnam05.2019
Skills
- Multitasking
- Customer service
- Problem-solving
- Sales techniques
- Effective communication
- Teamwork
- Organization
Personal Information
- Date of Birth: 10/09/96
- Gender: Female
Languages
English
Native or Bilingual
Timeline
English Teachers' Assistant
Vietnam Australia International School (VAS)
2019.09 - 2024.02
English Teacher
Royal School
2019.09 - 2019.10
Freelance English Tutor (for Grades 1-8)
At Student's House
2018.01 - 2024.02
Teacher's Aide
Vietnam USA Society English Centers (VUS)
2017.07 - 2022.02
Barista
Gong Cha Milktea
2016.06 - 2023.03
Grocery Store Associate
Family Mart
2015.12 - 2016.04
BBA - Business Administration
Northern Alberta Institute of Technology (NAIT)
Teaching English to Speakers of Other Languages -
University of Social Sciences And Humanities
Bachelor of Arts - English Linguistics
Sai Gon University
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