Tracy Shaw
Hamilton,ON
Summary
Caring and motivated individual seeking to establish a rewarding position in a team based environment. I strive to go above and beyond in any workplace and think I would be a great asset to your team.
Administrative professional with strong organizational and multitasking skills. Highly adaptable, ensuring smooth operations and consistent outcomes in dynamic environments. Known for effective collaboration and delivering results through teamwork. Skilled in communication, problem-solving, and office management tools.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Merchandising Service Team
Rona+
03.2020 - Current
- Merchandise the store for seasonal items and displays.
- Pricing and signage
- Meet deadlines for tasks from headquarters
- Trained new employees adding to the team
- Helped with monthly staff appreciation events and fundays
- Kids monthly ‘workshops’ and or events; planning and helping various children from the surrounding community to make, put together crafts, assisted with refreshments, decorating and dressing up on occasion
- Customer service
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Lead Aesthetician
Fortelli Salon & Spa
01.2007 - 01.2019
- Assisted in the hiring process for new hires and trained new employees
- Cleaning, sweeping, moping, and vacuuming floors throughout the spa including lobby, bathrooms, service areas
- Washing, storing, and folding spa linens, towels, disinfecting
- Maintaining stock of cleaning supplies
- Placing orders for depleting stock and receiving inventory, ensuring Data Sheets are maintained and understood
- Collect and dispose of waste and garbage
- Performed a wide range of services including body treatments, IPL Laser, Shellac and Gel nails, customized facials along with oxygen infusion facials, waxing, lash extensions, brow arching, pedicures, make-up application, ear candling
- Performed a range of medical esthetics such as anti-aging treatments, micro-dermabrasion, micro-needling, chemical peels, laser hair removal
- Capable of analyzing skin conditions and suggesting viable treatment options utilizing techniques and skin care products specifically formulated for unique conditions.
- Ordering and distributing supplies, inventory checks
- Maintains organization and cleanliness of treatment rooms per regulations
- Answer incoming telephone calls as applicable and provide general information in person and by phone, schedule customer appointments
- Ability to retain and attract new clients
- Attended training sessions to expand knowledge of products and services
- Educated clientele on product regiments
- Various Skin Care:
- -Verso Skincare
- -Dermalogica Skincare
- -Cures by Avance Skin Care
- -Intraceuticals Oxygen infusion Skin Care
- -Bio Line Skin Care
- -Comfort Zone Skin Care
- Trained new staff on advanced esthetic techniques and customer service protocols.
- Monitored inventory levels, ensuring effective stock management of skincare products.
- Led team of estheticians in delivering high-quality skincare treatments and services.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
- Conducted training sessions on emerging skincare trends and technologies for staff development.
- Collaborated with management to enhance overall spa experience through service innovation.
- Led promotional events within the spa that resulted in increased bookings for services.
- Mentored junior estheticians, improving overall team performance and skill sets.
Aesthetician/Nail Technician
TLC’s Beauty Spa & Massage
01.2006 - 01.2009
- Various Skin Care:
- -Yonka Skin care
- -G.M Collin Skin Care
- -Dermalogica Skin Care
- -Swiss Med
Office Assistant
Samuel, Son & Co. Limited
11.2002 - 09.2005
- Assisted the Human Resources Assistant with clerical duties such as filing, front desk coverage consisting of answering the telephone and taking messages, greeting internal staff, assisting with basic data entry into excel spreadsheets, typing basic letters, envelope stuffing, photocopying, faxing.
- (Casual)
- Maintained filing systems, improving document retrieval speed and organization.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Education
Medical Aesthetics & Spa Management Diplomas - Spa Management, Aromatherapy, Reflexology, Massage
Ginas College of Advanced Aesthetics
Mississauga, ON01.2006
High School Diploma -
Gordon Graydon Memorial School
Mississauga, ON06.2005
Skills
- Extensive experience in customer service and general housekeeping requirements and familiarity with health guidelines
- Strong organization and multi-tasking skills
- Exceptional communication and interpersonal skills
- Strong team player
- Able to understand and follow all safety precautions and work related directions
- Telephone & Front Desk Reception, Customer Service, Order Purchasing, Inventory, Complaint Handling
- Milano Spa, Word and Excel (Basic), Outlook, Internet research, MMS
- Teamwork and collaboration
- Attention to detail
- Customer service
- Multitasking Abilities
- Organization and time management
Languages
English
Certification
- WHMIS
- Forklift, Order picker, Reach truck operation certified
Timeline
Merchandising Service Team
Rona+
03.2020 - Current
Lead Aesthetician
Fortelli Salon & Spa
01.2007 - 01.2019
Aesthetician/Nail Technician
TLC’s Beauty Spa & Massage
01.2006 - 01.2009
Office Assistant
Samuel, Son & Co. Limited
11.2002 - 09.2005
Medical Aesthetics & Spa Management Diplomas - Spa Management, Aromatherapy, Reflexology, Massage
Ginas College of Advanced Aesthetics
High School Diploma -
Gordon Graydon Memorial School
Community & Volunteer Experience
- Co-Chair for Parent Council at my childs Elementary School
- Scott park Baseball Association: Coaching 2024-present
- East Hamilton Soccer- Coaching 2023
- Rona + Kids Workshops 2022-present
- Foodpath – Mississauga’s largest foodbank and distribution centre
- Various walks and runs for a variety of charitable organizations.
- Rewarded with star badges as customers and employees compliment my service skills – now a gold level recipient
- Helped run and gather donated prizes/ products for Scott Park Baseball Associations fundraising event- allowing underprivileged children to play in upcoming seasons
- 2 Years as a kinship foster parent - extremely rewarding and humbling