Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tracy Roy

St. Thomas,ON

Summary

Proven leader and effective problem-solver with extensive experience at LCBO, enhancing operational efficiency and fostering customer satisfaction. Skilled in inventory management and team motivation, I excel in creating positive environments and driving sales through innovative merchandising. Achieved significant improvements in customer service management, embodying outstanding communication and relationship-building skills. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Store Manager

LCBO
06.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

CSR

LCBO
06.2016 - 06.2019
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

CSR

LCBO
07.2002 - 06.2016
  • Increased retail sales through strategic merchandising, product education, and upselling techniques during appointments.
  • Contributed to a safe environment for employees and customers with diligent surveillance in retail settings.
  • Boosted sales of retail products through knowledgeable recommendations tailored to each client''s specific needs.
  • Enhanced customer satisfaction by providing efficient and accurate service in a fast-paced retail environment.
  • Implemented effective merchandising guidelines, ensuring consistent brand presentation across all retail touchpoints.
  • Oversaw daily store operations, ensuring a clean, organized, and visually appealing retail space.

Education

Dental Assisting

Fanshawe College of Applied Arts And Technology
London, ON
04.1997

Skills

  • Problem-Solving HR issues professionally
  • Multitasking and Organization
  • Easily adapts to change
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management
  • Recruitment and hiring
  • Goals and performance
  • Team Building and Leadership

Languages

English
Full Professional

Timeline

Store Manager

LCBO
06.2019 - Current

CSR

LCBO
06.2016 - 06.2019

CSR

LCBO
07.2002 - 06.2016

Dental Assisting

Fanshawe College of Applied Arts And Technology

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Tracy Roy