Tracy Nyoh Akongwie
Ottawa,ON
Summary
I am a 21 year old female from cameroon
Driven by a track record of enhancing operational efficiency and customer satisfaction, I leveraged my hair smoothing skills and exceptional customer service at Tempest Beauty Spa. My expertise in optimizing water quality and implementing cost-saving measures significantly boosted productivity. Acknowledged for my professional appearance and collaborative efforts, I consistently improved service delivery and client trust, achieving notable achievements in diverse roles.
Overview
4
4
years of professional experience
Work History
Hair Salon Assistant
Tempest Beauty Spa
02.2024 - 03.2024
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Provided stylists with valuable input during consultations, offering suggestions for clients based on their hair type and desired style outcome.
Aquaculture Technician
Mungo Fish Farm
06.2023 - 09.2023
- Evaluated water treatment options for optimal system performance, balancing cost effectiveness with environmental considerations.
- Managed equipment maintenance schedules for reduced downtime and increased productivity at the facility.
- Improved hatchery production through proper broodstock management and selective breeding techniques.
- Enhanced fish growth by optimizing water quality parameters and maintaining a conducive environment.
- Coordinated harvest activities to ensure timely delivery of high-quality products that meet customer demands.
- Implemented energy-saving measures within the facility that led to cost reductions without compromising operational efficiency or product quality.
Nurse Assistant Intern
Acha Anex
02.2021 - 09.2021
- Assisted nurses with daily tasks, improving workflow efficiency and quality of care.
- Performed routine clinical procedures such as wound dressing changes, catheter care, and collection of specimens for laboratory testing.
- Facilitated patient transfers using proper body mechanics, reducing risk of injury for both patients and staff members.
- Contributed to a reduction in hospital-acquired infections by following strict infection control protocols.
- Supported patient mobility by assisting with ambulation and wheelchair transfers, helping prevent complications from prolonged bed rest.
- Developed rapport with patients quickly through genuine interest in their concerns, resulting in high levels of trust between caregiver and client.
- Participated in ongoing training opportunities, expanding knowledge of best practices in nursing assistant roles.
- Improved patient satisfaction through effective communication and empathetic listening skills.
Salesperson
Mbah Est Fils
08.2020 - 01.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Improved customer service and telecommunication skills to build lasting relationships.
- Logged reports, expenses, receipts, and sales in company database.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Expanded customer base through targeted prospecting and networking efforts.
- Provided product benefits and advantages and discussed pricing with interested parties.
Computer Science Intern
Raph Eclectronics
01.2020 - 03.2020
- Maintained version control systems for effective collaboration among team members during the development process.
- Built prototypes for proof-of-concept projects, demonstrating feasibility of proposed solutions before full-scale implementation.
- Assisted senior developers in designing scalable and maintainable code architectures, leading to more efficient development cycles.
- Participated in code reviews, providing constructive feedback that contributed to overall code quality improvement.
Education
Diploma - Aquaculture
Limbe Nautical Arts And Fisheries Institute
Cameroon11.2023
Advance Level Certificate - Science
Government Bilingual High School Etougebe
Cameroon08.2020
Skills
- Professional Appearance
- Scalp massage techniques
- Excellent customer service
- Hair smoothing skills
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Hair Salon Assistant
Tempest Beauty Spa
02.2024 - 03.2024
Aquaculture Technician
Mungo Fish Farm
06.2023 - 09.2023
Nurse Assistant Intern
Acha Anex
02.2021 - 09.2021
Salesperson
Mbah Est Fils
08.2020 - 01.2021
Computer Science Intern
Raph Eclectronics
01.2020 - 03.2020
Diploma - Aquaculture
Limbe Nautical Arts And Fisheries Institute
Advance Level Certificate - Science
Government Bilingual High School Etougebe
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