Tracy Ngo Certified Professional Coder-A
Westminster
Summary
Organized and detailed-oriented professional seeking an entry-level medical coder position at a Healthcare environment.
Eager to apply proficient coding techniques to process patient information and improves the facility’s operation
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Manager / Nail Technician
Images Luxury Nail Lounge
07.2023 - Current
- Maintained a clean and sanitary work environment at all times.
- Aimed to provide clients with the best customer service possible.
- Applied my knowledge of hand and foot anatomy to enhance the physical contact experience.
- Scheduled clients appointments and employees to maintain adequate coverage during business hours.
- Collected service deposits, fees, and payments.
- Record weekly supply and inventory needs and made orders.
- Completed consultations with spa guest to determine nail care needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Broker Intermodal Freights and Safety Manager
A&M Logistics Solutions, Inc
11.2011 - 04.2023
- Handled daily transportation logistics for high volume office.
- Dispatch, scheduling, DOT regulations, customer service.
- Handled fright claims with shippers, carriers, and insurance companies from inception to resolution. By routing with multiple Shippers and Receivers to make the most efficient and cost effective shipment.
- Coordinate between shippers and trucking companies Negotiate Rates import/ Export to US containers drayage (mainly reefer 20/40s).
- Managed company safety standard by performing equipment audit and safety meeting & training with new and current drivers quarterly.
- Maintain customer accounts and handle customer concerns or questions promptly via telephone and emails.
- Assisted and handled DOT and CHP audits.
Maintaining billing / invoicing software by updating rate changes. - Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA06.2003
Skills
- CPT, ICD-10-CM guildelines and HCPCS II - 1 year
- Medical Terminology and Anatomy - 2 years
- Customer Services - 10 years
- Shipment tracking - 10 years
- Vendor Relationship - 10 years
- Logistics - 10 years
- Professional telephone demeanor - 10 years
- Staff education and training - 10 years
- Billing and invoicing - 3 years
- Data Entry - 10 years
- Time Management
- Quickbooks
- Teamwork and Collaboration
Certification
Certified Professional Coder Apprentice (CPC-A) July 2024 #02160743
11/2023 to 07/2024
AAPC Certified Profession Coder
Languages
Vietnamese
Native or Bilingual
Timeline
Front Desk Manager / Nail Technician
Images Luxury Nail Lounge
07.2023 - Current
Broker Intermodal Freights and Safety Manager
A&M Logistics Solutions, Inc
11.2011 - 04.2023
High School Diploma -
Leuzinger High School
Certified Professional Coder Apprentice (CPC-A) July 2024 #02160743
11/2023 to 07/2024
AAPC Certified Profession Coder
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